Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Piedmont Airlines is seeking a motivated and reliable Customer Service Operations Agent to serve as a liaison between various airport personnel, ensuring smooth flight operations. This role is crucial for maintaining Piedmont's standard of excellence in customer service and operational efficiency.
Responsibilities
- Log and relay gate changes, cancellations, service requests, and other pertinent flight information to the respective department personnel
- Serve as a liaison between dispatchers, flight crew, utility, catering, gate, and ground personnel
- Work together as a team to provide excellent customer service and meet corporate objectives
Requirements
- Advanced ability with Microsoft Office Suite
- Outstanding organizational skills and ability to multi-task
- Ability to work independently meeting specified deadlines
- Ability to work well and communicate with all levels of management and support staff
- Prior experience with internal controls processes for accountable items
- Valid driver’s license and clear driving record
- 10-year Criminal History Records Check
- Drug screen as required
- Proof of high school or GED completion
- Minimum 18 years of age
Skills
- Microsoft Office Suite
- Organizational skills
- Communication skills
- Internal controls processes
- Lengthy Tarmac Delay (LTD) regulations
- Federal Aviation Administration (FAA) regulations
- Aircraft Operator Standard Security Program (AOSSP) regulations
- Gate Manager
- Ground Event Tracker (GET)
- Basic airport procedures
- Gate agent job requirements
- Ramp agent job requirements
Location
- Airport ramp environment
Work Type
- All shifts including weekends, nights, holidays and/or irregular shifts
Experience Level
- Minimum of six months of service (for current Piedmont employees)
Education Level
- High school or GED completion
Salary/Compensations
- $16.80/Hourly
Benefits
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical available
- Dental available
About the Company
- Piedmont Airlines is committed to delivering industry-leading service to its customers and airline partners.
- Our team is a diverse group of people, all with a passion for aviation.
- We strive for excellence, and recognize that everyone – no matter which job title they hold – is responsible for our success.
- We celebrate our accomplishments together and learn from our mistakes.
- We hold each other accountable.
- We work as a team.
- We care for each other.
- We are Piedmont.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.