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About the Role

Drive the implementation of a company-wide process management framework and introduce a new internal control system (ICS) for N26. This role offers the opportunity to specialize in a specific business area, developing expertise in banking, non-banking, or tech processes while honing process management and optimization skills. You will report directly to the Head of Process Management.

Responsibilities

• Lead the creation of company-wide process documentation as the foundation for N26's Internal Control System (ICS).
• Drive change management initiatives to ensure a well-established, disciplined approach to process management across the company.
• Support the management team in introducing and onboarding a new process mining platform, subsequently training internal staff on its use.
• Collaborate closely with internal stakeholders to gather critical input for compliance and new process activities.
• Optimise and customise tools to elevate N26's overall process management practices.
• Define end-to-end process metrics to identify performance bottlenecks and work with business owners to address them.
• Engage with business units to discover, analyse, and document key process attributes (e.g., Risks & Controls, IT Assets, Information Flows, Data Objects) compliant with BPMN 2.0.
• Act as an ambassador for process management and modelling, developing and delivering training curricula to support our transformation into a process-driven organisation.
• Meet regularly with process owners and subject matter experts (SMEs) to review process performance and manage the change of implemented optimisations.

Requirements

• A degree in Business Administration, Science, Technology, Engineering, or Mathematics (STEM/MINT).
• 2+ years of experience contributing to process management initiatives, ideally within financial services, fintech, or a fast-paced startup environment.
• A solid understanding of BPMN 2.0 methodology and hands-on experience with BPM software.
• Experience with process mining tools is a strong plus.
• Familiarity with relevant local and European regulations (e.g., MaRisk, DORA) is highly advantageous.
• A strong analytical approach with the ability to document, analyse, and optimise complex processes within a matrix organisation.
• Exceptional influencing and communication skills, with the ability to collaborate effectively across cross-functional teams and workgroups.
• Comfortable navigating a fast-paced environment, managing changing requirements, and handling ambiguity with ease.
• Fluency in English (written and verbal) is required.
• Knowledge of German is a big plus.

Skills

• Process management
• Internal Control System (ICS)
• Process documentation
• Change management
• Process mining
• BPMN 2.0
• BPM software
• Analytical skills
• Communication skills
• Influencing skills

Location

• Berlin
• Vienna
• Barcelona

Work Type

• Full-time

Experience Level

• Senior

Education Level

• Bachelor's degree in Business Administration, Science, Technology, Engineering, or Mathematics (STEM/MINT)

Benefits

• Competitive personal development budget
• Work from home budget
• Discounts to fitness & wellness memberships
• Discounts for language apps
• Discounts for public transportation
• Premium subscription on personal N26 bank account
• Subscriptions for friends and family members
• Additional day of annual leave for each year of service
• High degree of autonomy
• Access to cutting-edge technologies
• Relocation package
• Visa support

About the Company

• N26 has reimagined banking for today’s digital world.
• Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
• We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings.
• Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
• We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Equal Opportunity

• At N26, we believe our strength lies in our people and the varied perspectives they bring.
• We strive to build diverse teams that drive innovation and business success.
• We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages.
• We are committed to providing an excellent and accessible candidate experience.
• If you require any accommodations to make this process work for you, please let us know.
• We’re here to support you!
• Discover more about Diversity & Inclusion at N26: https://n26.com/en-eu/diversity-and-inclusion