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About the Role

The Commercial Operations Support Officer will support Commercial Service Officers (CSOs) in delivering exceptional client experiences, ensuring regulatory compliance, and providing Quality Control. This role collaborates with internal and external partners for Commercial Banking Group, including Treasury Management and deposit/loan operations, to ensure a seamless service experience for Commercial Banking clients.

Responsibilities

Work with the Commercial Servicing team and key support partners to enhance overall service delivery, making suggestions and modifications to the process where appropriate.
Provides direct support for internal colleagues based on department needs.
Provide support and input on department operational workflows.
Process Quality Control reviews.
Prepare and process manual transactions as needed.
Respond to service inquiries from clients or Relationship Managers.
Assist with providing guidance and troubleshooting treasury management products in support of the service experience for clients.
Maintain high levels of quality, leveraging controls and procedures for commercial banking services, potentially including loan and deposit services for clients.
Comply with all policies and procedures related to client service activities, reinforcing processes and controls to ensure compliance.
Work with Commercial Servicing Manager, Leads and Officers to bring full complement of Commercial Banking services to their clients.
Process account maintenance as requested.
Reinforce a work environment centered on continuous improvement and service excellence in support of Commercial Banking clients.

Requirements

Proven track record in delivering high levels of customer service
Must be able to work independently, a motivated and self-directed individual

Skills

Strong organizational skills
Excellent communication and interpersonal abilities
Proficient in MS 365 products
Banking regulations and compliance standards

Work Type

full-time

Experience Level

3+ years experience in commercial banking

Education Level

Bachelor’s Degree (preferably in Finance, Business or Economics)

Salary/Compensations

$33.65 - $36.06 hourly + bonus + benefits

Equal Opportunity

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.