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About the Role

The Associate Director, Digital Operations will be responsible for the day-to-day running of AMRA's Digital Operations function, ensuring the successful delivery of global digital administration services and driving operational excellence. This hands-on leadership role involves owning cross-functional workflows, resolving complex issues, leading process improvement projects, and shaping the future direction of the function.

Responsibilities

Coordinate the day-to-day processing of digital usage data, ensuring accuracy and timely delivery.
Oversee cross-functional operational projects from planning through to delivery.
Provide day-to-day operational leadership to project teams, proactively removing blockers.
Lead the documentation, mapping, and standardization of end-to-end processing and royalty workflows.
Improve communication between Operations, Finance, Technology, and other business functions.
Monitor operational performance and key metrics, identifying improvement opportunities.
Develop a detailed understanding of AMRA's digital data pipelines, operational processes, and reporting workflows.
Build strong relationships with senior stakeholders, department leaders, and engineering teams.
Help establish governance frameworks to improve communication, accountability, and workflow management.

Requirements

Experience within a management consultancy, professional services firm, corporate advisory, legal practice, or similar environment, ideally at Manager level or above.
A proven track record of delivering complex projects, process improvements, and operational change initiatives.
Strong analytical and problem-solving skills with the ability to interpret large, complex datasets and translate them into practical business solutions.
Excellent project management and organisational skills, with the ability to manage multiple priorities simultaneously.
Strong communication and stakeholder management skills, with the ability to explain technical or operational concepts clearly to both technical and non-technical audiences.
The ability to build trusted relationships across Operations, Finance, Technology, and senior leadership teams.
A genuine interest in digital music, licensing, technology, and operational excellence.
Experience working within music publishing, digital media, technology, or rights management.
Knowledge of digital service providers (DSPs), digital licensing, or royalty administration.
Experience implementing governance frameworks, operational controls, or business transformation initiatives.
Applicants must be eligible to work in the country in which this role is based.

Skills

Advanced SQL skills are essential, with experience querying, analysing, and validating large operational datasets.
Project Management qualifications such as PMP, Agile, or Scrum.
Professional qualifications such as ACA, ACCA, CIMA, or equivalent.

Location

London, United Kingdom

Work Type

Hybrid Working: 3 days in your local office
Full-time
Permanent

Experience Level

Manager level or above

Education Level

A Bachelor's or Master's degree in a numerical, financial, technical, or legal discipline.

About the Company

AMRA is redefining global music rights administration through innovation, technology, and operational excellence.
We partner with many of the world's leading songwriters, publishers, and digital music services, delivering accurate, transparent, and scalable royalty solutions across an increasingly complex global landscape.
Joining AMRA means becoming part of an ambitious, collaborative, and forward-thinking organisation where you'll have the opportunity to influence how digital rights administration continues to evolve.

Equal Opportunity

We are committed to building a diverse, equitable, and inclusive workplace where everyone has the opportunity to thrive.
If you require any adjustments during the recruitment process, please let us know—we're happy to help.
AMRA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.