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About the Role

Oil Changers is seeking a skilled manager to oversee daily operations and lead a team at their lube shop. The role focuses on providing excellent and fast customer service, managing inventory, and leading a team, with a company slogan of “Drive Thru. Drive Happy.” The company emphasizes internal promotion and provides comprehensive training.

Responsibilities

• Provide overall day-to-day direction to store personnel to ensure efficient and quality customer service.
• Supervise and train technicians, monitoring employee-customer interactions.
• Monitor inventory, complete required paperwork, and implement cost control measures for profitability.
• Provide service to customer vehicles, including fluid and filter changes, tire adjustments, and specialized services.
• Input customer and maintenance information into computers.
• Explain services to customers and accept payments.
• Maintain and enforce proper cash controls.
• Complete weekly store inspections and address discrepancies.
• Oversee daily clean-up to maintain facilities and grounds.
• Observe and comply with safety rules and regulations.
• Ensure the store opens and closes on time.
• Schedule staff appropriately to provide service.
• Provide direction to meet and exceed store goals.
• Monitor workflow to ensure vehicles are serviced within specified time limits.
• Provide prompt and courteous customer service, resolve issues, and recommend services.
• Review transactions for discrepancies to prevent theft.
• Provide daily supervision and training, including hiring, scheduling, and performance evaluations.
• Educate employees on product and service offerings.
• Ensure proper tools are available.
• Set an example of superior service and train others.
• Complete daily, weekly, and monthly paperwork on time.
• Maintain adequate inventory levels and order supplies.
• Perform related duties as assigned.
• Hold monthly safety meetings for staff.
• Maintain a clean uniform and enforce hygiene standards for personnel.
• Act as a model of excellence for store personnel.
• Communicate and enforce company rules and policies.
• Attend monthly manager meetings.
• Investigate customer service and employee issues promptly.
• Follow and enforce environmental rules and policies.

Requirements

• Previous management/supervisory experience is required.
• Ability to read and write English.
• Good technical knowledge and math skills are required.
• Must be able to reach overhead to a height of four feet.
• Constant bending, stretching, and stair use are required.
• Mobility is required.
• Must be able to communicate effectively with customers, co-workers, Regional Manager and Corporate Personnel.

Skills

• Customer service
• Inventory management
• Team leadership
• Technical knowledge
• Math skills
• Equipment operation (oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine, calculator)
• Cash handling
• Communication skills

Location

• 10401 Jollyville Road Austin, TX 78759

Work Type

• Full-time
• Day shift
• Monday to Friday
• Weekends as needed

Experience Level

• Managerial/Supervisory Experience

Benefits

• Health insurance
• Dental and vision insurance
• Ancillary Benefit Options
• Flexible spending account/Health savings account
• 401(k) with matching
• Paid time off/Sick time
• Employee discount
• Monthly Crew Member Bonus
• Tip Program

About the Company

• At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan “Drive Thru. Drive Happy.”
• Oil Changers will provide you with all the training necessary to take your skills to the next level which will help you leverage your skills anywhere you go!
• We LOVE promoting from within.