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About the Role
The Sales Associate serves as a front-line brand ambassador, delivering personalized shopping experiences, meeting sales goals, and supporting daily store operations through luxury-retail service and omni-channel selling.
Responsibilities
- Represent the brand according to style and service standards
- Build client relationships through personalized styling and product expertise
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms
- Develop and execute personal sales plans to meet or exceed KPIs
- Source new customers and maintain ongoing relationships
- Manage multiple customers and adapt selling techniques
- Complete daily operational tasks including cash wrap, inventory, and visual merchandising
- Maintain sales floor and stockroom organization
- Process transactions including purchases, returns, and exchanges
- Support inventory cycles and product movement
- Foster a collaborative and trust-based team environment
- Participate in brand initiatives and training programs
Requirements
- 1+ years of sales experience
- Experience with POS operation and basic computer proficiency
- Strong English proficiency
- Ability to work in a fast-paced environment
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally
- Ability to climb, bend, and kneel
Skills
- Luxury retail sales
- Clienteling
- Data acquisition
- Social media savvy
- Live-stream shopping
- Video demonstration
- Visual merchandising
- Asset protection procedures
Work Type
- Full-time
- Part-time
Experience Level
- 1+ years of sales experience
Salary/Compensations
- $17.60 - $22.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
About the Company
- Global fashion house founded in New York in 1941
- Part of the Tapestry portfolio
- Committed to innovation, equity, inclusion, and diversity
Equal Opportunity
- Coach is an equal opportunity and affirmative action employer
- Employment decisions are based on qualifications without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis