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About the Role

The Network Operations Lead will provide comprehensive Network Operations services to support DFC OIT's enterprise networking environment, ensuring secure, reliable, and high-performing connectivity for users, applications, and systems across DFC locations and remote access scenarios. Services will align with DFC's Zero Trust architecture and integrate with ServiceNow ITSM.

Responsibilities

• Provide end-to-end operational support for Cisco-based routing, switching, and related infrastructure.
• Execute network operations in alignment with DFC’s Zero Trust architecture, including identity-aware segmentation, continuous monitoring, and policy-based traffic controls.
• Integrate network operations with ServiceNow ITSM processes for Incident Management, Change Management (ERB/CCB), and CMDB asset tracking.
• Provide strategic oversight for scalability, redundancy, and optimized performance of Cisco Catalyst, Nexus, and ISR/ASR platforms.
• Leverage enterprise-grade network monitoring tools (e.g., SNMP, NetFlow, Syslog) to continuously track Cisco device health, link utilization, and error conditions.
• Maintain network availability and performance.
• Minimize service disruptions.
• Proactively identify risks or performance issues.
• Ensure secure access to enterprise resources.
• Support firewall policy lifecycle management, ensuring policies are documented, approved, implemented, and reviewed according to DFC security and governance requirements.
• Support impact analysis, testing, implementation, and post-change validation.
• Monitor firewall health, performance, and logs to detect security events, policy violations, and operational issues.
• Integrate with Zscaler services, identity controls, and Network Operations to enforce Zero Trust policies.

Requirements

• U.S. Citizenship is a requirement.
• Public Trust Background Investigation may be a requirement.

Skills

• Cisco routing
• Cisco switching
• Network monitoring tools (SNMP, NetFlow, Syslog)
• Firewall policy management
• Zscaler services
• Zero Trust architecture
• ServiceNow ITSM

Location

• Washington, DC
• NYC
• Globally remote locations

Work Type

• Remote

About the Company

• True Zero Technologies is a veteran-owned small business founded on the principle that purposeful enablement of people and technology directly ties to the quality of outcomes.
• True Zero has built a community of like-minded, driven, and passionate individuals and innovators focused on delivering top-tier services.
• The company has been recognized as one of the Best Places to Work in 2023 and 2025.
• True Zero earned spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025.