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About the Role
Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.
Responsibilities
- Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
- Negotiate payment arrangements based on Firm and client standards
- Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
- Follow with consumers on missed and returned payments
- Exhibit customer service standards consistent with all quality assurance expectations
- Meet all monthly collection and production goals
- Maintain knowledge of and follow all laws and regulations governing debt collection
- Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed
Requirements
- Two years of experience in a high-volume call center
- Third party/legal debt collection experience preferred
- Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
- Strong negotiation skills
- Proficient in Microsoft Office applications such as Word, Excel, and Power Point
- Ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer
- Proficient with internet research
- Ability to multi-task and manage time effectively
- Ability to be flexible to adapt and act quickly when urgent matters require it
- Ability to maintain professional working relationships in a highly competitive environment
- Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
- Ability to maintain confidentiality
Skills
- Microsoft Office
- Negotiation
- Customer Service
- Communication
Location
- Rochester, NY
Work Type
- Full-time
Experience Level
- Two years of experience
About the Company
- Scott & Associates, PC is a well-established, multi-state legal recoveries firm.
- Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.
- Our teams are driven, collaborative, and committed to delivering results.