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About the Role

This is a unique opportunity to build, shape and continuously enhance a modern, inclusive and responsive wellbeing service that supports a diverse student population. As Wellbeing Manager, you will combine strategic leadership with hands-on operational delivery, ensuring students can access timely, high-quality support that enables them to thrive academically, personally and professionally.

Responsibilities

• Leading and enhancing student wellbeing services across the institution.
• Managing complex student welfare and wellbeing cases.
• Acting as Deputy Designated Safeguarding Lead and supporting institutional safeguarding and Prevent responsibilities.
• Managing counselling and specialist wellbeing support provision.
• Using student feedback, data and sector best practice to drive continuous improvement.
• Developing and supporting a team focused on delivering an outstanding student experience.
• Producing insight and reporting to inform decision-making and improve student outcomes.

Requirements

• Student-centred professional with significant experience leading wellbeing, safeguarding or student support services within Higher Education.
• Strong understanding of student welfare, mental health and safeguarding frameworks.
• Ability to manage complex situations with professionalism, empathy and sound judgement.
• Experience supporting students with complex wellbeing and welfare needs.
• Experience managing safeguarding concerns and risk assessment processes.
• Strong leadership and people management skills.
• Excellent relationship-building and communication abilities.
• Ability to balance strategic thinking with practical delivery.
• Commitment to inclusion, student success and continuous improvement.

Skills

• Counselling
• Mental health
• Safeguarding
• Psychology
• Social work
• Mental Health First Aid
• Professional body membership

Location

• London Campus

Work Type

• Hybrid working
• Full-time
• Permanent

Experience Level

• Managerial experience

Education Level

• Professional qualifications in counselling, mental health, psychology, social work or related disciplines are advantageous.
• Mental Health First Aid training is advantageous.
• Professional body membership is advantageous.

Salary/Compensations

• £40,000 - £45,000 per annum

Benefits

• Company pension plan
• Private medical insurance
• Life insurance
• Perkbox membership
• Work Your Way - flexibility that works for you
• Generous holiday entitlements, increasing with length of service
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off
• Wellbeing Group programmes
• Twice a year "wellbeing pass" to allow time for yourself
• Employee Assistance Programme (EAP)

About the Company

• At Walbrook, students are at the heart of everything we do. This role offers an opportunity to make a lasting impact by shaping wellbeing support within a growing institution and helping create an environment where every student can succeed.