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About the Role
Speedy Delivery LLC is seeking a Customer Service Representative in Rochester to monitor delivery completions, enforce company policies, communicate with customers, address issues, and perform data entry.
Responsibilities
- Monitoring delivery completions.
- Enforce company policies with delivery teams.
- Communicate daily with customers to get feedback about delivery.
- Address customer service issues, complaints and answer questions.
- Perform data entry tasks.
- Monitor surveys and reports to escalate customer complaints and driver training issues as needed.
Requirements
- Is detailed and well spoken.
- Is reliable.
- Enjoys tracking problems and speaking with customers.
- Possesses excellent customer service skills.
- Remains calm under pressure when juggling multiple calls.
- Has customer service experience.
- Is proficient with computers and technology.
Skills
- Customer service
- Communication
- Data entry
- Problem tracking
Location
- Rochester
Work Type
- Full-time
Education Level
- High School diploma or GED equivalent
About the Company
- Speedy Delivery LLC's mission is 'Not Just Last Mile, The Extra Mile.'
- Their values include flexibility, getting things right, proactivity, great service, and creating 'Fist Pump' moments.
- Founded in 2000 by Matt Deter, Speedy Delivery LLC focuses on building relationships with people.