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About the Role

The SPO – Western NY, provides management and oversight within their designated geographic zone (Buffalo/Rochester/Syracuse and Southern Tier). This role focuses on building strong relationships, facilitating field communications, maintaining Quality Control of Service Vendor performance, and resolving problems within the zone. The role requires 80%+ travel within the region.

Responsibilities

• Communicate and build relationships and trust with client locations and regional management.
• Deliver Vendor Quality Control programs within the region.
• Read, understand, and implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, and client locations.
• Manage the client, up to and including client Regional Vice Presidents.
• Conduct Service Validations.
• Train and guide vendors as required.
• Provide guidance and feedback to Caliber Service Management.
• Maintain Quality Control Reports.
• Prepare Vendor score cards.
• Resolve customer problems by applying resources as necessary.
• Conduct site surveys for various trades and services.
• Engage and entertain the customer as appropriate.
• Conduct training and presentations concerning scope of work to store personnel.
• Foster a positive team environment.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Responsibilities may require emergency support, mobilization, and extended engagement helping serve/solve local, regional, and national market clients' needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies.

Requirements

• Bachelor’s degree preferred.
• Strong multi-unit enterprise facilities management experience preferred in Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services.
• Experience in a trade.
• Retail experience or experience servicing retailers.
• Experience in facilities industry.
• Excellent driving record.

Skills

• Customer Service – Advanced
• Verbal Communication – Proficient
• Written Communication – Proficient
• Teamwork – Proficient
• Relationships – Advanced
• Organizational Awareness – Proficient
• Problem Solving – Proficient
• Process Orientation – Proficient
• Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
• Able to utilize Disc Profile Tools
• Capable of working outside in supervisory-inspection capacity in all weather conditions
• Able to climb ladders and perform roof top maintenance inspection tasks
• Capable of extensive driving (day, night and inclement) and commercial air travel
• Able to travel nationwide on short notice on a limited basis

Location

• Western NY (Buffalo/Rochester/Syracuse and Southern Tier)

Work Type

• Full-time
• 80%+ on the road within a region

Education Level

• Bachelor’s degree preferred

Salary/Compensations

• $68,000.00 - $75,000.00 per year

Benefits

• Vacation
• Holiday Pay
• 401k
• Profit-sharing incentives

About the Company

• Caliber Service Management is a family of value-driven companies offering a full range of soft and hard facility management services including Landscaping, Snow Removal, Property Enhancements, Project Management, Lot Services and Stormwater Management.
• With over 100 years of industry experience collectively, the team of subject matter experts is committed to effective performance and successful partnerships with asset, property and facility managers as well as real estate investment trusts.
• Caliber is a privately held LLC with annual revenue greater than 50 million and serves more than one thousand high performing commercial, industrial and retail locations.
• With more than forty million square feet of exterior grounds care, emergency response, construction and snow removal, the workforce includes more than one hundred and fifty team members and over one thousand service partners.