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About the Role

The Case Management Supervisor is a key member of the human service leadership team, responsible for managing and monitoring the development and execution of service and care plans for residents. This role aims to foster a supportive and empowering environment that promotes stabilization, independence, self-reliance, and skills development. The Supervisor leads a team of Case Managers, ensuring plans are current and tailored to resident needs, while also coordinating resources and building community partnerships.

Responsibilities

Ensure residents receive quality and appropriate services per organizational principles and program requirements.
Review service and care plans to ensure they are customized to resident needs, aligned to biopsychosocial assessments, and promote independence and long-term stability.
Develop partnerships and service agreements with external providers for immigration, legal, health, mental health, childcare, youth services, public benefits, employment, and educational/vocational support.
Ensure residents are actively engaged in public benefits and city programs according to DHS requirements.
In Family Shelters, ensure school-age children receive transportation, school transfers, and ESL/ELL/IEP services as needed.
Develop and maintain a resource network for referrals related to resident service needs.
Ensure Case Managers leverage external services in service and care plan development and implementation, advocating with providers as needed.
Ensure residents maintain healthy hygiene and housekeeping.
Engage residents with behaviors compromising health and safety with Social Workers and external resources.
Review discharge plans to ensure continued enrollment in public benefits and linkages to community-based organizations.
Review performance and productivity of Case Managers, providing constructive feedback, guidance, and technical assistance.
Provide performance evaluations per Paycom.
Troubleshoot difficult resident cases and intervene in special needs cases.
Conduct 1-on-1 meetings with team members and update performance goals, accomplishments, notes, and feedback in Paycom regularly.
Ensure Case Managers adhere to CHI code of conduct and comply with contractual, city, state, and federal rules and regulations.
Document interactions and communications with and on behalf of residents in CARES and AWARDS.
Perform other duties as assigned by supervisor and Program Director.

Requirements

Bachelor’s degree in Social Work or Psychology required.
Five (5) years of experience plus two (2) years of supervisory experience in social services for clients.
Experience with immigrants and immigration issues prioritized.
Minimum of seven (7) years of case management experience and three (3) years of supervisory experience in the past ten (10) years may be substituted for educational requirement.
Professional verbal and written communication skills.
Proficiency in English required, multi-lingual and Spanish proficiency prioritized.
Professional competency in MS Word, Excel, Outlook and the internet.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.
Ability to formulate simple financial budgets and coach budget management skills.
Ability to make unit visits (walk distances, climb stairs, etc.).
Ability to prioritize, make appropriate decisions and judgment calls.
Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience with service and care plan development and implementation.
Experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations.

Skills

Social Work
Psychology
Supervisory experience
Immigrant and immigration issues
Case management
Verbal communication
Written communication
English proficiency
Multi-lingual proficiency
Spanish proficiency
MS Word
MS Excel
MS Outlook
Internet proficiency
CARES
HOME
CAPS
AWARDS
Financial budgeting
Budget management coaching
Prioritization
Decision making
Judgment
Working with homeless individuals
Working with individuals with health issues
Working with individuals with mental health issues
Working with individuals with substance use issues
Resident engagement
Service and care plan development
Service and care plan implementation
Partnership building
Collaboration with external service providers
Collaboration with community-based organizations

Location

NYC-NY47 - New York, NY 10036
Midtown Manhattan

Work Type

Full Time

Experience Level

Five (5) years of experience
Two (2) years of supervisory experience
Minimum of seven (7) years of case management experience
Three (3) years of supervisory experience in the past ten (10) years

Education Level

Bachelor’s degree in Social Work or Psychology

Salary/Compensations

$66,300.00 - $66,300.00 Salary
$66,300 annual salary

Benefits

Generous Paid time off
Personal and Sick Days
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Dependent Care Spending Account
Commuter Transit and Parking Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans

About the Company

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
CHI employs a team of hard-working, compassionate people who want to give back to others in their community.

Equal Opportunity

Equal Employment Opportunity Employer (EEOE)
Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.