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About the Role
Take on a new challenge and bring your customer service and operational expertise to a dynamic and safety-focused environment. You’ll be the face of the AirTrain system, ensuring a safe, smooth, and efficient experience for all passengers. You’ll specifically take care of customer assistance, train fault troubleshooting, and fare collection support—but also emergency response, crowd control, and minor custodial duties.
Responsibilities
- Delivering excellent customer service on trains and in stations
- Managing service disruptions and supporting train recovery
- Responding to emergencies and assisting with customer evacuations
- Inspecting and troubleshooting station and train equipment
- Supporting fare collection and documenting operational activities
- Operating trains for repositioning and manual movements
- Performing minor custodial tasks with appropriate PPE
Requirements
- High school diploma or equivalent
- Experience in customer service preferred
- Ability to communicate clearly and effectively
- Comfortable making independent decisions within guidelines
- Familiarity with troubleshooting minor mechanical or electrical issues
- Willingness to work variable hours and locations across the AirTrain system
- Physically able to board/alight trains and stand for extended periods
Location
- JFK
Work Type
- Full-time
Experience Level
- We value passion and attitude over experience.
Education Level
- High school diploma or equivalent
Salary/Compensations
- $27.55 per hour
Benefits
- Stability, challenges, and a long-term career
- Collaboration with helpful colleagues and cross-functional teams
- Contribution to a safe and innovative transit system
- Structured and supportive working environment
- Career steering across functions and locations
- Investment in development
- Progress toward supervisory or operations leadership roles
- Fair and dynamic reward package
- Comprehensive social coverage
About the Company
- At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.