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About the Role

We are seeking a proactive Concierge to join our dynamic team in London, focused on delivering outstanding customer service and making a positive impact on residents' daily lives. This role is ideal for individuals committed to high standards and efficient issue resolution.

Responsibilities

• Greet residents and visitors warmly and assist with queries and maintenance requests.
• Address issues promptly, including maintenance and emergencies, and escalate concerns as needed.
• Maintain building safety by conducting site walk-arounds, checking IDs, and monitoring CCTV.
• Handle and record resident deliveries, ensuring smooth communication and pickup.
• Keep the concierge area and lobby presentable.
• Perform safety checks, including H&S hazards, and assist with fire alarm, emergency lighting, and smoke vent testing.
• Offer local area advice and recommendations to residents.

Requirements

• Previous experience as a concierge is a plus.
• A strong customer service or security background is valued.
• Excellent written and verbal communication skills.
• A positive, can-do attitude.
• Attention to detail.
• Ability to handle responsibilities with care.

Skills

• Customer service
• Security
• Communication
• Problem-solving
• Health & Safety awareness

Location

• London

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• Health & safety qualifications are advantageous but not essential.

Salary/Compensations

• £29,500

Benefits

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan