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About the Role

Ensure timely and accurate patient registration by serving as the liaison between patient/family, payers, HIM, PFS, and other healthcare team members. Facilitate patient tracking and billing by obtaining/verifying demographic information, financially securing accounts, and collecting out-of-pocket responsibility to maximize hospital reimbursement. Maintain compliance with regulations and identify patients for potential eligibility for government resources or the hospital's charity program.

Responsibilities

Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
Thoroughly search the patient accounting system for an existing medical record on each visit, using appropriate search techniques to ensure no duplicate medical records are created.
Accurately enter complete demographic information into the system, verifying correct spelling of patient name, date of birth, gender, address, phone number, guarantor data, etc.
Ensure assigned DARs and/or work queues are monitored and worked daily, ensuring all elements of the accounts are secured for billing.
Financially secure all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion.
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service.
Provide complete and accurate documentation on each visit to ensure compliance with hospital and government regulations.
Provide continuous support of process improvements through compilation of data, excellent customer service, monitoring and evaluation of departmental roles, and proposals for process improvement initiatives.

Requirements

High School Diploma or equivalent
Preferred 6 months experience as an admissions representative/counselor performing all aspects of the registration process
Associate or bachelor's degree may be substituted for the experience

Location

Austin, Texas

Work Type

Full-time

Experience Level

Entry Level

Education Level

High School Diploma or equivalent
Associate's Degree
Bachelor's Degree

About the Company

Texas Children’s is the best ranked children’s hospital in Texas and among the best in the nation.
Texas Children’s presence in Austin supports a pediatric population of more than half a million.
Texas Children’s first health care location in Austin, Texas Children’s Urgent Care West Gate, opened in March 2018.
There are now more than 15 Texas Children’s Pediatric primary care practices in the greater Austin area.
Our Specialty Care Center in Austin includes a multidisciplinary group of pediatric specialists.
Texas Children’s Hospital North Austin is a state-of-the-art facility providing world-class pediatric and maternal care to Austin families.
Join a community of more than 15,000 dedicated team members.

Equal Opportunity

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.