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About the Role

As a Senior Technical Product Manager on the LivePerson Analytics Product team, you will define the strategy and execution for tools and services that leverage conversational data to provide actionable customer and internal insights. You will lead the development and execution of our Analytics capabilities, collaborating with cross-functional teams to define product strategy, prioritize features, and deliver innovative solutions.

Responsibilities

Develop and articulate a clear product vision and strategy for our end-to-end Analytics platform.
Define, review, and prioritize features for the Analytic Studio/Builder and Report Center.
Manage the product roadmap for Data Services and Data Transporter, guaranteeing timely, accurate, and scalable ingestion and preparation of petabyte-scale conversational data streams.
Work closely with Data Science and Engineering teams to integrate Conversational Intelligence (AI/ML-derived insights) features directly into the core analytics products.
Define and track key performance indicators (KPIs) and data quality metrics for all data pipelines and analytic tools.
Act as the primary interface between Analytics users (internal and external) and the Data Engineering teams, translating complex data requirements into clear, technical specifications.

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
7+ years of experience in product management, with a track record of successfully launching and managing SaaS analytics and reporting products or platforms.
Deep understanding of data warehousing, business intelligence (BI) tools, reporting systems, high-scale data processing, event-driven architectures, and cloud infrastructure.
Proven ability to develop and execute product strategy for data and analytics products, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
Strong analytical skills, with the ability to gather and interpret data, identify trends in product usage, and make data-driven decisions.
Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.
Experience working with enterprise customers on their reporting and analytics needs and a strong customer focus.
Passion for innovation, creativity, and solving complex data and reporting challenges to deliver impactful, self-service solutions.

Skills

Product Management
SaaS Analytics
Reporting Products
Data Warehousing
Business Intelligence (BI)
Reporting Systems
High-Scale Data Processing
Event-Driven Architectures
Cloud Infrastructure
Product Strategy
Agile Environment
Analytical Skills
Data Interpretation
Communication
Collaboration
Leadership
Customer Focus

Location

USA (EST) Remote

Work Type

Fully Remote

Experience Level

7+ years

Education Level

Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred)

Salary/Compensations

$110,000 to $125,000 USD

Benefits

Medical, Dental, and Vision Insurance
Wellness Resources
Employee Assistance Program (EAP)
401(k) Retirement Plan with employer match
HSA & FSA Plans
Employee Stock Purchase Program (ESPP)
Basic and supplemental life insurance
Accidental Death & Dismemberment (AD&D) insurance
Long-term and short-term disability insurance coverage
Legal plan
Identity theft protection plan
Critical illness supplemental insurance
Access to internal professional development resources
Flexible Paid Time Off (PTO)
Paid Public Holidays
Generous Parental Leave Policy

About the Company

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation.
The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers.
We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes.
Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Equal Opportunity

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
LivePerson is dedicated to the accessibility needs of our applicants and employees.
We provide reasonable accommodations to job applicants with disabilities.