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About the Role

Lightspeed AI is seeking a Principal Product Designer, a senior individual-contributor role focused on designing an intelligence layer that acts as a partner for merchants. This role involves defining new interaction patterns for agentic AI, leading design end-to-end, and raising the craft bar across the design organization. A secondary focus includes shaping the mobile point-of-sale strategy. This is a hands-on role for a maker who can balance strategic thinking with detailed execution.

Responsibilities

Define new interaction patterns for agentic AI, designing how merchants converse with, direct, supervise, and build trust in an intelligent agent.
Lead design for the AI experience end-to-end as a hands-on IC, from concept to shipped product, in partnership with AI engineering and product leadership.
Raise the craft bar across the organization through direct contribution, elevating and unblocking important work in any product area.
Lead vision work that rethinks core merchant experiences through hands-on exploration and prototyping.
Prototype with AI daily, using modern tools to move from intent to working prototype fast, and model this way of working for designers.
Shape mobile strategy with design thinking and hands-on support.
Influence without authority by aligning designers, leaders, and cross-functional partners through clarity, storytelling, and work quality.

Requirements

12+ years of product design experience with a maker's mindset, balancing strategic thinking and detailed execution.
A portfolio demonstrating exceptional hands-on craft across UX, interaction, and visual design.
Experience leading large, ambiguous initiatives across multiple teams and delivering measurable outcomes without formal authority.
Genuine fluency with AI, including active use of LLMs and AI prototyping tools, and a strong point of view on designing AI-powered products.
Sufficient technical understanding to partner with engineers, including building prototypes to communicate ideas and reason about constraints.
Ability to influence senior stakeholders through clear communication, storytelling, and tangible design work.
A strong sense of taste and a drive to achieve excellence in design.

Skills

Product Design
UX Design
Interaction Design
Visual Design
AI
LLMs
AI Prototyping
Prototyping
Storytelling
Communication

Location

Toronto preferred
Other locations in Ontario
Other locations in Quebec
Other locations in Eastern Canada

Work Type

Flexible work environment

Experience Level

Principal
Senior
12+ years

Salary/Compensations

$200,000 - $240,000 CAD

Benefits

Flexible paid time off
Remote work policies
Equity options
Contributions to pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups
Employee led networks
Social committees
Sponsored sports teams
Computer purchase program (Macbook)
Enhanced parental leave
Medical insurance
Dental insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up

About the Company

Lightspeed is building communities through commerce. We were founded in 2005 in Montreal and have always prioritized inclusion. Our one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Lightspeed is dual-listed on the NYSE and TSX, with teams across North America, Europe, and Asia Pacific, serving retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.