Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as the senior technology leader supporting facility services for a high-profile client with a diverse portfolio of real estate and building types. Oversee the implementation, optimization, and long-term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams. Combine strategic leadership with hands-on technical expertise to ensure technology becomes a competitive advantage for both ISS and our client.

Responsibilities

Lead the technology workstream during account mobilization and ongoing operations
Oversee implementation, stabilization, and optimization of enterprise technology platforms
Drive adoption and continuous improvement of ServiceNow (WSD, EAM and/or FSM), Zan Compute, and Power BI
Build, mentor, and lead a high-performing technical team
Serve as the primary technology advisor for client leadership
Deliver actionable business intelligence and executive reporting through Power BI
Support field operations with innovative digital workflows and automation
Align technology initiatives with contractual KPIs, SLAs, and operational objectives
Establish governance, documentation, support models, and best practices
Identify technology risks and implement proactive mitigation strategies
Champion innovation and continuous improvement across the account

Requirements

Experience leading technology teams within service delivery or facilities management environments
Hands-on, player-coach leadership style
Multi-site operational technology experience
Enterprise system implementation and mobilization experience
Strong executive stakeholder management skills
Experience building, mentoring, and developing technical teams
Understanding of operational KPIs, SLAs, and performance metrics
Experience with ServiceNow (WSD, EAM and/or FSM)
Knowledge of Zan Compute technology preferred
Experience developing dashboards and reporting in Power BI preferred
CMMS or Enterprise Asset Management experience
Facilities Management, Integrated Facility Management (IFM), or contract services experience
Strong analytical, communication, and presentation skills
ServiceNow and/or Power BI certifications preferred
Experience in movie, production and broadcast studios
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment.

Skills

ServiceNow
Zan Compute
Power BI
CMMS
Enterprise Asset Management
Facilities Management
Integrated Facility Management (IFM)
Contract services
Analytical skills
Communication skills
Presentation skills

Location

Hybrid work environment

Work Type

Full-time
Hybrid

Experience Level

Experienced

Salary/Compensations

$114000.00 per year - $139000.00 per year

Benefits

Medical insurance
Dental insurance
Life insurance
Disability insurance
Comprehensive leave program

About the Company

At ISS, we connect people and places to make the world work better. Through technology, innovation, and exceptional service, we create workplaces that enable businesses and people to thrive.
At ISS, our people create places that work, think, and give. We partner with some of the world's leading organizations to deliver integrated facilities services, workplace experience, engineering, food services, and support solutions that help businesses thrive.
At ISS, our people make the difference. We believe in creating workplaces where innovation, collaboration, and inclusion thrive. When you join ISS, you'll become part of a global organization committed to developing talent, embracing technology, and delivering exceptional workplace experiences for some of the world's leading organizations.

Equal Opportunity

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.