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About the Role

As a Lead Consultant, you will play a hands-on role in building and executing Guidewire’s Delivery Assurance and Partner Quality function across the Americas. You will be responsible for the day-to-day execution of delivery assurance activities, including coordinating reviews, running core processes, preparing analysis, and ensuring follow-up actions are tracked. This execution-focused role requires a strong delivery professional who excels at gathering information, structuring reviews, and keeping stakeholders aligned to ensure consistent, high-quality delivery outcomes.

Responsibilities

Gather, define, and maintain Professional Services standards for Partners.
Coordinate the AMER Delivery Assurance review process and cadence.
Gather information requests such as artifacts, status reports, and metrics from Partners.
Organize materials, capture observations, and document findings and recommended actions.
Support the Partner Capability Maturity Model (PCMM) process execution.
Collaborate with Alliances to operationalize AI-generated risk and capability assessments.
Support Delivery Assurance reviews for high-risk SI-led programs.
Create assessments highlighting delivery strengths and risks with mitigation plans.
Capture and codify lessons learned and best practices.
Implement and refine partner scorecards and quality KPIs.
Drive partner quality improvement by sharing regional insights and pain points.
Test and roll out new Delivery Assurance standards, templates, and tools.
Create and maintain Delivery Assurance dashboards and trackers.
Validate reporting data for accuracy and completeness.
Prepare executive-ready materials for regional governance forums and leadership updates.
Act as an operational point of contact for AMER stakeholders regarding process questions.

Requirements

5+ years of experience in professional services, project/program management, PMO, or delivery governance.
Direct experience with Guidewire products and implementations.
Experience in the P&C insurance or closely related industries.
Hands-on experience supporting or managing customer implementation projects.
Experience working with or within System Integrators and partner ecosystems.
Solid understanding of core project delivery concepts including scope, schedule, risk, quality, and budget.
Comfort working with AI-assisted analytics and data platforms.
Experience organizing governance forums, audits, health checks, or risk reviews.
Ability to review project documents to identify gaps or inconsistencies.
Strong organizational and time-management skills.
High attention to detail in documentation, data entry, and status tracking.
Clear, professional written and verbal communication skills.
Collaborative, service-oriented mindset.
Proficiency with productivity and collaboration tools like Google Workspace or Microsoft Office.

Skills

Project management
Program management
Delivery governance
Data analysis
Risk management
Stakeholder management
AI-assisted analytics
Technical documentation
Process improvement
P&C insurance domain knowledge

Location

Americas

Work Type

Full-time

Experience Level

5+ years

Salary/Compensations

$124,000 - $223,000

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
Company sponsored retirement plan
Annual company bonus plan
Commissions
Long term incentive awards

About the Company

Guidewire is a platform for P&C insurers to engage, innovate, and grow.
The company combines digital, core, analytics, and AI to deliver a cloud service platform.
Serves over 540 insurers in 40 countries.
Maintains the largest R&D team and partner ecosystem in the industry.
Values include Integrity, Rationality, and Collegiality.

Equal Opportunity

Guidewire Software, Inc. is an equal opportunity and affirmative action employer.
Committed to an inclusive workplace and diversity of perspectives, abilities, and cultures.
Qualified applicants receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.