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About the Role

Provides receptionist and clerical support to ensure patient flow, comfort, and satisfaction. This role involves managing patient arrivals, handling administrative tasks, and supporting office staff within a healthcare setting.

Responsibilities

• Greets patients, initiates paperwork, and completes registration.
• Verifies insurance, collects co-payments and outstanding balances, and establishes payment plans.
• Processes electronic and manual insurance verification and obtains pre-authorizations when necessary.
• Updates patient charts, obtains signatures, files paperwork, and notifies clinical staff of patient arrival.
• Answers multi-line phone system, screens calls, and directs them appropriately.
• Provides general office and clerical support, including faxing, completing forms (disability, FMLA, etc.), and processing record releases.
• Manages industrial claims in the EMR system.
• Assists in organizing and filing patient charts, including scanning and docutracking information.
• Attends staff meetings and continuing education seminars.
• Sorts, distributes, and mails transcription.
• Orders and stocks office supplies.
• Ensures office equipment is clean and well-maintained.
• Provides support to appropriate staff members as assigned.
• Focuses on safety, quality, and efficiency in performing job duties as a High Reliability Organization (HRO).

Requirements

• High School or GED required.
• 1-2 years previous secretarial experience in a health care or medical office, or one to two years related experience and/or training, or equivalent combination of education and experience.

Skills

• Customer service oriented
• Good communication skills
• Strong computer knowledge and skills
• Utilizes computerized systems for phone management
• Utilizes electronic medical record (EMR) system for scheduling and data entry
• Data entry
• Insurance verification
• Payment collection
• Filing
• Faxing

Location

• Not specified

Work Type

• Full-time
• Day shift

Experience Level

• 1-2 years experience

Education Level

• High School or GED

About the Company

• OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment.
• They are a unique organization in the healthcare field with a model system of facilities encompassing a wide scope of expertise and care.
• Recognized as a Great Place to Work CertifiedTM organization.
• A global authority on high-trust, high-performance workplace cultures.

Equal Opportunity

• OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.
• OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.
• Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.