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About the Role

Richemont is a global leader in the luxury sector, comprising various Houses specializing in jewelry, watches, and high-end accessories. We are committed to preserving the heritage and identity of each Maison while innovating and designing new products.

Responsibilities

• Greet, host, and assist members and guests, including bedroom introductions, drinks service, and concierge.
• Actively upsell bedrooms and promote Club areas.
• Professionally manage all incoming calls, handle restaurant enquiries, special requests, and guest complaints.
• Ensure effective communication with housekeeping and other departments, maintaining total confidentiality of member/guest profiles.
• Manage shoe polish, pressing, and dry cleaning.
• Ensure all guests are accommodated to Club standards and be fully conversant with all Front of House systems, equipment, dining options, and events.
• Assist with meeting/private dining bookings and handle Private Screening Room enquiries.
• Adhere to health and safety, fire, and bomb threat procedures.
• Take responsibility for Duty Manager tasks and F&B requests on weekend shifts.
• Process all financial items through POS and cross-check end-of-month billing.
• Attend appraisals and training, maintain punctuality, high personal presentation, and adhere to all Club policies and procedures.
• Ensure exceptional customer service and guest contact.
• Fulfill all learning/training opportunities and maintain high work standards across all sections.

Requirements

• Proven experience in a receptionist role, preferably in a luxury environment, dealing with high-profile guests, and maintaining exceptional customer service.
• Professional demeanour, good personal presentation, attention to detail, effective communication, and ability to deal with diverse people and challenging situations.

Skills

• Good knowledge of Microsoft Word, Excel, PowerPoint, and relevant computer/IT skills.
• Strong organisational skills.
• Effective communication.

About the Company

• Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.
• Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
• At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
• Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.
• We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
• Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.
• We encourage our people to be curious, drive their own career, and dream big.