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About the Role

The People Operations Coordinator plays a central role in delivering a seamless and impactful employee experience across the employee lifecycle. This role is ideal for someone early in their career who is organized, detail-oriented, and eager to build a career in People Operations. You will help create consistent, scalable experiences that keep our People programs running smoothly.

Responsibilities

• Coordinate pre-onboarding activities for a high volume of new hires, ensuring a 1-business-day service level for People team communications.
• Process background checks, create employee profiles in the HRIS, and ensure that all required documentation is complete before each employee’s start date.
• Support onboarding, employee changes, leaves of absence, and offboarding by preparing documentation, updating systems, and coordinating required workflows.
• Prepare employment verification, travel verification, and other standard employee letters.
• Respond to routine employee inquiries and escalate more complex matters to the appropriate People team member.
• Maintain accurate employee records and complete HRIS updates throughout the employee lifecycle.
• Perform regular audits to ensure employee data is complete, accurate, and up to date.
• Maintain organized, accurate People team documentation in Google Drive, aligned with document retention standards.
• Support reporting and data requests by maintaining clean and reliable People data.
• Maintain People Operations templates, checklists, trackers, process documentation, and knowledge resources.
• Maintain the company holiday calendar and coordinate related employee communications and Slack automations.
• Coordinate employee wellness and engagement programs, including fitness challenges, communications, participation tracking, and rewards.
• Provide administrative and coordination support for People programs and annual processes, including performance reviews, engagement initiatives, policy acknowledgements, and compliance activities.
• Support continuous improvement efforts by documenting workflows, identifying recurring challenges, and providing feedback on opportunities to improve efficiency and employee experience.
• Provide administrative and coordination support for People Operations projects and initiatives.
• Work closely with the People Operations Specialist, HR Business Partners, Talent Acquisition, Finance, and IT to support the seamless execution of People processes.
• Build positive working relationships by providing responsive, reliable, and collaborative support.

Requirements

• 1+ years of professional experience, including internships or co-op placements.
• Experience in HR, operations, administration, or another detail-oriented environment is considered an asset.
• Exceptional attention to detail with a strong commitment to accuracy and quality.
• Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• High level of integrity and discretion when handling confidential information.
• Proactive and resourceful, with a willingness to identify problems, explore solutions, and take ownership of work.
• Demonstrates good judgment, knows when to ask questions or seek support, and takes accountability for mistakes.
• Curious, receptive to feedback, and motivated to continuously learn and develop.
• Strong written and verbal communication skills with the ability to build positive working relationships across teams.
• Comfortable learning new technology and navigating multiple systems.

Skills

• AI tools such as ChatGPT or Gemini to research, problem solve, and improve efficiency
• Google Workspace
• HRIS platforms

Experience Level

• Early career

Education Level

• Postsecondary education in HR, Business, Psychology, or a related field is preferred.

Salary/Compensations

• $50,000 to $65,000

Benefits

• Comprehensive benefits and total rewards package

About the Company

• Viral Nation specializes in building social-first ecosystems for brands to connect with the modern consumer journey.
• Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands.
• Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions in an open, collaborative, and fast-paced culture.
• Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward.
• We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started.

Equal Opportunity

• Viral Nation is committed to diversity, equity and inclusion in our agency.
• Viral Nation welcomes applications from people with visible and non-visible disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.