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About the Role

The Retail Makeup Artist is responsible for promoting and creating makeup magic in store, representing Charlotte Tilbury's brand values. This role drives business through exceptional makeup artistry and service, aiming to achieve sales targets by creating amazing customer experiences.

Responsibilities

• Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s).
• Work collaboratively to achieve and exceed team and counter goals.
• Create Brand awareness through the sharing and demonstration of product knowledge.
• Introduce new product launches.
• Seat customers for a makeup service.
• Demonstrate entrepreneurial spirit within Company guidelines.
• Consistently promote the Tilbury Touch to customers.
• Lead by example to promote the Tilbury Touch and exceptional customer service.
• Deal with customer queries, using sound judgement and achieving positive outcomes.
• Work quickly and accurately in time-pressured conditions.
• Extend exceptional customer service beyond the in-store experience (e.g., makeup applications, Charlottetilbury.com, client database use).
• Assist in the execution of events meeting booking and sales goals.
• Demonstrate a positive and cooperative approach towards work and colleagues.
• Contribute to individual and team development plans through constructive feedback.
• Maintain high standards of timekeeping to ensure team efficiency.
• Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity.
• Recognize and celebrate great performance.
• Ensure the store is customer ready from open to close.
• Maintain excellent hygiene standards, cleaning units, tools, and testers.
• Assist with maintaining inventory levels, including stock counts, rotation, and replenishment.
• Adhere to Company cash loss prevention procedures and security policies.
• Implement visual merchandising, new launch displays, and collateral placement as directed.
• Complete administrative tasks in a timely and accurate manner.
• Raise operational issues for resolution promptly.
• Establish and develop a cooperative and mutually respectful relationship with store retail colleagues.
• Maintain store standards and policies at all times.
• Proactively suggest win-win opportunities to drive sales within store colleagues.

Requirements

• A strong artistry portfolio.
• Examples of leading events and masterclasses.
• Proven track record of strong sales performance.
• Experience of managing, developing, and coaching.
• Additional language proficiency is a plus.

Salary/Compensations

• $25-30 hourly

Benefits

• Generous staff discount on all products.
• Access to Tilbury Treats rewards platform.
• Medical, dental, and vision benefits.
• Commuter Benefits (Pre-tax).
• Flex Spending Account (FSA).
• Employee Assistance Program (EAP).
• 401(k) with Company match.
• Paid Time Off.

About the Company

• We win together as a team, supporting and developing each other through our careers.
• We embrace the challenge and work in an incredibly fast-paced environment with high expectations.
• We love what we do, and we support each other while we share the magic with the world.
• OUR MISSION: ‘TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES’