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About the Role

As an Assistant Store Manager, you will be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You will lead by example, creating a dynamic and welcoming shopping environment where customers feel confident and stylish. You will drive personal sales, develop your team’s skills in wardrobing and clienteling, and foster a culture of passion, service, and success. You will support the Store Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes.

Responsibilities

Exemplify exceptional client service by acting as the boutique's primary "host."
Ensure each client receives a personalized and memorable shopping experience.
Use selling tools effectively to enhance client engagement and satisfaction.
Drive individual sales performance, contributing at least 20% to the store’s monthly sales plan.
Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.
Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
Foster a culture of trust, collaboration, and continuous improvement within the team.
Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.
Support visual merchandising initiatives, ensuring compliance with brand guidelines.
Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.

Requirements

2+ years of prior supervisory experience in a client-focused retail environment.
Passionate about fashion, styling, and delivering exceptional service.
Strong communicator with a natural ability to coach and develop talent.
Problem-solver with a track record of setting and achieving goals.
Team-oriented leader who fosters a positive and motivating workplace.
Resourceful in building client relationships and attracting new talent.
Flexible availability, including evenings, weekends, and holidays, is required.
Aligned with SMCP’s core values and dedicated to growing within the brand.

Skills

Clienteling
Visual Merchandising
Sales
Coaching
Problem-solving
Communication

Location

White Plains, New York

Work Type

Full-time

Experience Level

2+ years supervisory experience

Salary/Compensations

$24—$29 USD per hour

Benefits

Competitive base hourly pay
Individual commission
Sales incentives
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Health insurance
Dental insurance
Life insurance
Disability coverage
Employer-matched 401(k)
Paid time off (vacation, sick time, holidays)
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Product knowledge training
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
SMCP is committed to accessible luxury, bringing high-fashion designs and sustainability together.
SMCP operates in over 47 countries and is financially stable with a strong senior leadership team.
SMCP's culture thrives on engagement, inclusivity, and corporate social responsibility.
SMCP aims to meet ambitious sustainability goals by 2030.
SMCP collections reflect the dynamic interplay of casual elegance and evening sophistication.
SMCP is a forward-thinking company where innovation and sustainability come together.
SMCP focuses on growth, stability, and prioritizing internal mobility.
SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.
SMCP collections blend timeless Parisian style with a contemporary edge.
SMCP's mission is to "Style Happiness at Work—Lead with Passion and Purpose!"