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About the Role

As Account Manager, your mission is to spread joy with our clients, supporting client satisfaction, revenue growth, profitability, and project management. You will deliver disruptive creativity and execute tactical growth plans to grow the business.

Responsibilities

• Manage and deliver joy to assigned accounts with minimum accountability for revenue of $1M-3M per year.
• Deeply understand and intuit client needs and develop strategies to meet their business objectives.
• Support and grow projects and processes from beginning to end.
• Work closely with all client team members; participate in defining account plans, needs, KPI’s and translate these requests with clear briefs/direction to the internal teams.
• Support intake and new business growth as needed.
• Build and refine client presentations, strategies and concepts.
• Ensure project alignment with internal key team members to kick off projects.
• Oversee client paperwork (service agreements, SOWs, invoices, etc.).
• Conduct quarterly planning and review sessions with key clients/accounts.
• Develop and maintain annual, quarterly and monthly revenue forecasts; track and maintain growth and status.

Requirements

• 5+ years of relevant experience, including client service at a creative agency and possibly brand marketing experience at large consumer brands.
• Experience working with national and/or global client teams and partner agency teams.
• Entrepreneurial spirit. Thrive in uncertainty and ambiguously-defined roles. Passion for trying new things jumping off the deep end.
• Proven experience nurturing client relationships and account growth within existing accounts.
• Strong writing and communication skills.
• Self-motivated, eager to learn, a drive to succeed.
• Excellent communicator, skilled writer, extremely organized, professional demeanor.
• Ability to contribute in both a strategic and tactical capacity.
• Proven ability to develop and maintain good working relationships with clients and team members.
• Builds respect by personal example; is respected by and works effectively with all members of the organization and external contacts.
• Intense desire to excel in an entrepreneurial, collaborative environment.
• Ability to work with top-level executives.
• Demonstrate initiative; is proactive.

Skills

• Social media marketing (organic and paid)
• Managing social-first brand marketing campaigns

Experience Level

• 5+ years of relevant experience

About the Company

• At Movers+Shakers, our mission is to spread joy.