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About the Role

As an Event Technology Executive, you will play a key role in delivering seamless, high-quality scheduling and networking experiences across our global hosted-buyer events. You will support the smooth operation of our event-tech platforms, ensuring buyers and suppliers connect effortlessly through personalized meeting schedules. You will work closely with Operations, Customer Experience, Marketing, and external technology partners to configure platforms, troubleshoot issues, and build tailored meeting programs that elevate the client experience. You will thrive in a fast-paced environment, combining technical capability with practical problem-solving to help deliver market-leading events. You will be a core member of the Event Technology Team, contributing directly to the success of our M&I, Private Luxury Events, and TFest brands by ensuring our technology consistently performs at the highest standard. This is a Permanent (Full-Time) opportunity reporting to the Event Technology Manager.

Responsibilities

Configure and operate the networking platform, ensuring it meets the unique needs of each event and its delegates.
Set up delegate profiles and fine-tune personalized meeting schedules to ensure a seamless, productive, and engaging attendee experience.
Act as the key bridge between teams, aligning platform operations with event goals and delivering on client needs.
Manage dynamic environments by addressing last-minute changes and optimizing schedules in real-time.
Provide on-site and remote support to ensure smooth operations and troubleshoot issues.
Identify gaps and suggest AI-first improvements to workflows and delegate experiences.
Set up and run the networking platform for events (Grip).
Liaise with other departments to meet publication deadlines, providing internal training, guidance on platform processes, and support with new functionalities.
Ensure event-specific requirements are met and signed off on.
Perform quality control of the platform, including ensuring the accuracy of delegate profiles and reviewing for grammar/spelling mistakes.
Create and tailor meeting schedules.
Ensure the delivery of the best possible set of meeting schedules to delegates.
Ensure all delegates’ meeting preferences are considered in a timely manner.
Create meeting schedules and adjust them according to client feedback before and during events.
Ensure the smooth running of the networking platform and meetings.
Improve schedules with feedback from delegates.
Action last-minute changes to the content on the platform as required.

Requirements

Experience in a similar event technology or operations role within meetings, events, hospitality, or related industries.
Hands-on experience with event technology platforms such as Grip, Cvent, or similar registration/agenda management systems.
Familiarity with survey tools like Survicate or SurveyMonkey.
AI-first thinking and routine use of LLMs (Copilot, ChatGPT) to support critical thinking, troubleshooting, and solution-finding.
Strong technical capability, including confident use of Microsoft Office (especially Excel).
Exceptional attention to detail, with a logical, problem-solving mindset and a commitment to accuracy.
A proactive, calm, and flexible approach, able to manage evolving business and client requirements while delivering multiple projects to deadline without compromising quality.
Clear communication and collaboration skills, with the confidence to build relationships across departments and work effectively with technical teams.
Excellent written and spoken English, alongside strong organizational and time-management skills.
Familiarity with APIs, system integrations, and data analysis.
Experience using platforms such as Salesforce.
Ability to produce process documentation, user guides, SOPs, and deliver user training or technical support to internal or external stakeholders.
Exposure to project management and collaboration tools such as Airtable, Asana, Monday.com, Trello, or similar.

Skills

Event Technology
Operations
Networking Platform Configuration
Delegate Experience Management
Cross-functional Collaboration
Problem-Solving
AI
LLMs
Microsoft Office
Excel
Communication
Organization
Time Management
APIs
System Integrations
Data Analysis
Salesforce
Process Documentation
User Guides
SOPs
User Training
Technical Support
Project Management Tools

Location

Borough, South London (SE1 1EP)

Work Type

Hybrid
Permanent
Full-Time

Experience Level

Executive

Salary/Compensations

£30,000 per annum

Benefits

28 days holiday plus UK bank holidays, with additional days awarded for length of service.
Centrally located London office with a summer terrace within walking distance of the world-famous Borough Market.
Regular employee social events supported by our Happiness & Culture team.
Monthly contribution towards Bupa private health insurance (post probation).
Employee Assistance Program offering confidential wellbeing support.
Enhanced maternity and paternity leave to support growing families.
4 pm Friday finish!

About the Company

Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel.
Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human‑to‑human connection.
Innovation drives our evolution. We’re embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities.
Private Luxury Events delivers world‑class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra.
Our ethos has always been to put the human experience first.
M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas.
We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services.

Equal Opportunity

We foster an environment where everyone feels respected, valued, and able to thrive.
We welcome individuals of all backgrounds, identities, and lived experiences, including differences in gender identity, orientation, expression, age, race, ethnicity, physical or mental ability, neurodiversity, religion or belief, and socio‑economic background.
Our diversity strengthens our perspective, fuels innovation, and deepens our connection to the clients and communities we serve around the world.