Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Mirakl is seeking a Product Operations professional to own product analytics, build the customer feedback loop, centralize the product roadmap, maintain the product toolstack, and build internal AI agents. This role is crucial for driving sharper decisions, faster execution, and a trusted roadmap within the Global Product organization.

Responsibilities

• Own product analytics end-to-end: instrument and report across Heap, Contentsquare, and Amplitude; build dashboards for PM leadership and Product Marketing.
• Build and run the customer feedback loop: design the intake and synthesis pipeline for customer signal and partner with Customer Success.
• Centralize and coordinate the product roadmap: create visibility on shipping, blocked, and next items; facilitate planning cycles and business reviews.
• Keep the product toolstack functional: administer Productboard and Jira; define governance for clean data and purposeful workflows.
• Build and maintain internal AI agents: design automation flows and Dust agents to remove manual work from PM workflows; enable self-service off product data sources.

Requirements

• 5+ years in product operations, technical program management, or product management in a SaaS or platform company.
• Proven track record of building a system or process from scratch.
• Technical background: engineering, computer science, or a builder-track PM path.
• Experience reading data models and discussing architectural trade-offs with engineering teams.

Skills

• Product analytics: comfortable instrumenting, querying, and building dashboards.
• AI agent design: able to scope, build, and iterate on automation flows and LLM-based agents.
• Systems thinking: designs for resilience and knows when to kill a process.
• Cross-functional fluency: works naturally across PMs, designers, product marketers, and customer-facing teams.
• Autonomous execution: comfortable clearing unmapped ground without a defined playbook.
• English: Fluent - Professional Proficiency
• French: Fluent - Professional Proficiency

Location

• Boston
• Paris

Work Type

• Full-time

Experience Level

• 5+ years

About the Company

• Founded in 2012, Mirakl is at the forefront of marketplace innovation, empowering businesses to compete in the platform economy.
• Mirakl's operating system includes an enterprise marketplace solution, AI-powered multichannel selling, retail media, and agentic commerce infrastructure.
• Mirakl helps a global ecosystem of 450+ marketplaces and a network of over 100k third-party marketplace sellers.
• Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl.
• Mirakl has 750+ employees in 9 offices worldwide.
• Mirakl's values guide collaboration: Work Hard Together, Get Things Done, Go Above & Beyond, Succeed Through Expertise, Satisfy & Empower Clients.

Equal Opportunity

• We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
• We welcome collaborators with their diverse perspectives and experiences to power us forward.
• As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities.
• We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans.