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About the Role

Whitney Young Health (WYH) provides high-quality, affordable, and accessible healthcare to a diverse community. This role assists Medical Providers to ensure maximum quality patient care and education, while maintaining efficient patient flow and a safe environment compliant with regulations.

Responsibilities

• Assist Medical Providers to provide maximum quality patient care and education.
• Maintain an efficient and effective means of patient flow within the Medical Units.
• Ensure a safe environment while in compliance with local, state, and federal regulations.
• Provide care to specified age groups, demonstrating knowledge of normal growth and development.
• Interpret age-specific responses to treatment and demonstrate knowledge of age-specific safety precautions and medication dosages.
• Communicate in an age-specific manner and provide age-specific data to other caregivers.
• View daily schedule in EMR and promptly room patients.
• Complete assignments in a timely manner with minimal assistance or overtime.
• Seek and accept additional assignments.
• Set up exam rooms, office, and stock supplies daily and as needed.
• Assist with orientation of new employees.
• Escort and direct patients to exam rooms and support services.
• Prepare patients and exam rooms appropriately for medical visits.
• Clean rooms and equipment between patients.
• Assist with triage procedures under direct supervision.
• Recognize and communicate changes in patient condition to providers promptly.
• Plan for and demonstrate flexibility in workflow in response to changes in patient condition and workload.
• Assist patients with eligibility and obtaining services through patient assistance programs.
• Ensure paperwork for assigned patients is completed (e.g., prior authorizations, transportation, prescription services).
• Review EMR to determine if health screenings are current.
• Maintain license, registration, and certifications as required.
• Participate in performance improvement activities.
• Maintain responsibility for attendance and punctuality.
• Establish work flow priorities to maintain efficient patient flow.
• Demonstrate knowledge of current immunization practices.
• Take and record accurate vital signs.
• Accurately collect and record patient data.
• Obtain computer patient data as necessary.
• Recognize high risk situations and report them immediately.
• Accurately collect CQI data and other required data.
• Maintain accurate patient telephone and written correspondence.
• Maintain legible documentation.
• Accurately complete charting, referral, lab, and other forms.
• Demonstrate acceptable technical skills in providing patient care.
• Follow established protocols or clinical guidelines in providing patient care.
• Follow infection control policies in administering patient care.
• Provide patient care considering age-related requirements.
• Reinforce patient and family teaching.
• Administer medications safely.
• Assist any provider as needed.
• Consider patient age and special needs in all care rendered.
• Keep customers informed of delays.
• Demonstrate excellence in customer service.
• Effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Ensure compliance with local, state, and federal regulations and accreditation standards.
• Adhere to National Patient Safety Goals.
• Complete other duties as assigned.

Requirements

• Graduate of a registered approved program for Licensed Practical Nurses with current NYS registration.
• Basic Life Support (BLS) certification required.
• One (1) to two (2) years patient care experience.
• Demonstrated excellent customer service.
• Good communication and interpersonal skills.
• Basic computer keyboard knowledge.
• Flexibility to adjust to schedule changes.
• Training in laboratory/phlebotomy techniques.
• Knowledge of managed care requirements.

Skills

• Customer service
• Communication
• Interpersonal skills
• Basic computer keyboard knowledge
• Laboratory/phlebotomy techniques
• Managed care requirements

Location

• NYS

Work Type

• Full-time

Experience Level

• 1-2 years patient care experience
• 1-2 years physician office experience

Education Level

• Licensed Practical Nurse (LPN) program graduate
• NYS registration
• Basic Life Support (BLS) certification

Salary/Compensations

• $28.40 - $34.42 hourly

Benefits

• Generous time off
• Affordable health, dental and vision insurance
• 401k with safe harbor employer match
• Tuition reimbursement
• Term life insurance
• Commuter benefits

About the Company

• Whitney Young Health (WYH) provides high-quality, affordable, and accessible healthcare to a diverse community.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.