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About the Role

This strategic, customer-facing role is for an architect who is an expert in applied AI. You will help customers understand generative and agentic AI, design architectures, operating models, and governance to turn potential into working solutions on Adobe technology. Your job is to move organizations from AI experimentation to AI at scale, safely and with measurable value, working across Adobe's AI portfolio.

Responsibilities

Act as the senior AI authority in customer engagements, helping business and technical leaders understand where generative and agentic AI create real value.
Lead discovery sessions and executive workshops to understand customer objectives, data, constraints, risks, and success measures, then shape AI strategy, business cases, and phased roadmaps.
Design AI-enabled architectures across generative AI, agents, multi-agent orchestration, retrieval, and integration, connecting Adobe's AI capabilities to enterprise systems and data.
Define AI-enabled target operating models, including process redesign, workforce impact, and the governance structures needed to run AI responsibly at scale.
Lead on responsible AI: governance, safety, data protection, and evaluation, from model and prompt testing through to monitoring solutions in production.
Frame enterprise content, metadata, and knowledge as the foundation AI depends on, using your AEM and CMS background to shape the data quality, reuse, and structure that make AI accurate and trustworthy.
Create compelling customer-ready presentations, proposals, estimates, and solution narratives that make the case for AI adoption in plain business language, tied to clear outcomes and value.
Guide customers on integration patterns, architecture trade-offs, emerging interoperability standards, risks, and best practice for embedding AI into enterprise environments.
Shape proofs of value and reference architectures with Delivery and Product teams, and partner closely with Sales and Partners to deliver successful outcomes.
Contribute to thought leadership through points of view, reference architectures, and speaking at customer and industry forums.
Present with confidence to executive and technical audiences, simplifying complex AI topics and helping customers commit to a clear direction.

Requirements

Deep, hands-on understanding of applied AI: generative AI, large language models, agentic systems, multi-agent orchestration, retrieval-augmented generation, and prompt engineering, and how these solve real enterprise problems.
Around 10+ years in customer-facing roles involving solutioning, architecture, advisory work, or strategic consulting, with recent focus on AI.
A strong track record of designing and guiding AI or data-driven solutions in complex, enterprise environments, from business case through to adoption.
Practical knowledge of responsible AI: governance, security, privacy, evaluation, model risk, and the operating models that support AI at scale.
Strong experience with enterprise CMS or digital experience platforms, with Adobe Experience Manager preferred, as the content and data foundation for AI.
The ability to translate AI capability into business value and communicate it clearly to both executive and technical stakeholders.
Experience capturing requirements, defining scope, supporting estimation, and developing proposals or customer-facing recommendations.
Familiarity with emerging agent interoperability standards, such as Model Context Protocol and Agent-to-Agent, and how they shape enterprise architecture.
Genuine curiosity about where AI is heading and how agentic approaches change the way enterprises operate.
Fluency in English is required.
Another European language (German, French, and so on) would be a plus.
Relevant architecture or AI certifications are a plus, for example TOGAF, Open CA, or a recognised cloud AI certification.

Skills

Applied AI
Generative AI
Large Language Models
Agentic Systems
Multi-agent Orchestration
Retrieval-Augmented Generation
Prompt Engineering
Responsible AI
Governance
Security
Privacy
Evaluation
Model Risk
Enterprise CMS
Digital Experience Platforms
Adobe Experience Manager
Content Management Systems
Solutioning
Architecture
Advisory Work
Strategic Consulting
Business Case Development
Roadmap Development
Presentation Skills
Proposal Development
Agent Interoperability Standards
Model Context Protocol
Agent-to-Agent
TOGAF
Open CA
Cloud AI Certification

Location

London

Work Type

Full-time
Hybrid

Experience Level

Senior
10+ years

Benefits

Comprehensive benefits programs

About the Company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
At Adobe, we believe that great ideas can come from anywhere in the organization.
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact.
Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world.
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you.
Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
There's more than meets the eye when it comes to Adobe.
Take the quiz and see how well you know us!

Equal Opportunity

Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
Adobe is proud to be an Equal Employment Opportunity employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Learn more.
Adobe aims to make Adobe.com accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.