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About the Role

The Academic Upgrading Program Operations and Database Coordinator principally supports programs within Academic Upgrading and Community Initiatives, and key programs within the School of Work and College Preparation and in the Faculty of Community Services & Interdisciplinary Studies (FCSIS) on a project-to-project basis. The role coordinates and leads program operation and outreach, data management and visualization. The role liaises with various departments to gather and provide analytical support and visualization for program outreach, CRM, and intake operations.

Responsibilities

Work with the Manager and Associate Dean to create SWFs for AU/DAUP full-time faculty, and liaise with the Manager, Administrator, and Coordinators to create and post classroom and delivery schedules.
Complete program expenditure reports for NFT faculty and support staff, support budget planning with the Divisional Budget Officer and Program Manager and generate contracts and payments for non-full-time faculty and support staff.
Update and verify course set-up and teaching assignments, and liaise with Finance, Human Resources, Registrar, Student Services, and other departments to support program operations, scheduling, registration, and contract-related matters.
Provide front-line support for staff, Ministry, and student inquiries; coordinate student communications and registrations; maintain student records; respond to EOIS CaMS inquiries; generate reports, insights, and recommendations from student and program data.
Provide learner support using a trauma-informed, learner-centred approach, applying active listening, de-escalation, and problem-solving skills to assist learners from diverse educational, cultural, and socioeconomic backgrounds in overcoming barriers to success.
Use program databases, Mail Chimp, College CRM, and Banner Student Information System to track student profiles and transitions, and develop query-based frameworks for data capture, visualization, and analysis of student persistence, retention, time in program, feedback, and trends.
Prepare and present recommendations, insights, and trend reports to internal and external audiences, and liaise with program staff to support the ongoing collection and management of program data across functional areas.
Other duties as assigned.

Requirements

Three-year diploma, degree, or equivalent from a recognized post-secondary institute in Education or Arts.
Data Visualization Certification (offered by Cornell, Coursera and other public and private institutions) is required.
Minimum of five (5) years’ experience working in education, or related fields supporting external promotion, communication, customer service, data processes, research, analytics, business intelligence, leading operational process mapping and process implementation.
Demonstrated experience supporting learners or clients from diverse educational, cultural, and socioeconomic backgrounds through complex situations requiring sound judgement, active listening, conflict resolution, and effective problem-solving.
Experience in leadership/supervision.
Data analyzing, visualization, and presentation experience using Tableau, Access, Visio, Pardot or related software is preferred.
Data and trend research experience using Power BI or other related software is preferred.
Database creation and maintenance experience are preferred.
CRM customization experience with Student Information System (Banner) using Salesforce, Dynamics 365, Pardot or related software is preferred.

Skills

Data analysis
System analysis
Research
Presentation
Project management
Trauma-informed, learner-centred approach
Interpersonal skills
Collaborative relationship building
Navigating sensitive situations with empathy and sound judgement
Effective communication
Ability to work collaboratively in a fast-paced environment
Managing competing priorities
Coordinating activities across multiple programs
Professionalism
Attention to detail
Commitment to diversity and equity

Location

200 King St.E.

Work Type

On-site (4 days in-person, 1 day online)
Temporary Support

Experience Level

Minimum of five (5) years’ experience working in education, or related fields
Experience in leadership/supervision

Education Level

Three-year diploma, degree, or equivalent from a recognized post-secondary institute in Education or Arts.
Data Visualization Certification

Salary/Compensations

Payband J, starting rate $43.61 per hour

Benefits

Competitive pension plan
Generous holiday and vacation time
Tuition assistance program
Discounted rates for employees taking Continuing Education courses

About the Company

George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto.
Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work.
See why we are consistently ranked as one of GTA’s top employers.
George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

Equal Opportunity

George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment.
We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Candidates who require accommodation in the hiring process may contact TalentAcquisition@georgebrown.ca confidentially.