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About the Role

The Design Center Consultant will play a crucial role in delivering an exceptional customer experience by leveraging product knowledge and offering personalized guidance. This role involves understanding clients' project needs, providing expert recommendations, and ensuring a seamless connection to specialized experts within the showroom to facilitate the successful completion of their projects.

Responsibilities

• Deliver personalized and high-touch customer service by engaging with clients, understanding their project requirements, and offering tailored product recommendations.
• Create a welcoming and informative atmosphere in the design center, addressing client inquiries and providing comprehensive product knowledge.
• Collaborate with clients to understand their design vision, preferences, and project requirements, and provide expert guidance to achieve their goals.
• Share insights on current design trends and innovative solutions to enhance the clients’ project outcomes.
• Engage in consultative selling to help clients understand CR’s full portfolio of product offerings and the opportunity to source all their products from a single vendor.
• Facilitate introductions and coordinate consultations with specialized product experts within the design center, ensuring clients receive in-depth assistance for specific product categories.
• Schedule meetings or follow-ups with experts to support the smooth progression of client projects.
• Maintain a thorough understanding of our product range, including tile, flooring, plumbing fixtures, countertops, and more, to provide clients with advice and solutions.
• Offer explanations of product features, benefits, and applications to help clients make informed decisions.
• Ensure the design center is organized, with up-to-date product displays and a visually appealing environment.
• Assist the showroom team with maintaining high standards of visual merchandising and support promotional activities as needed.
• Conduct follow-ups with clients to ensure their needs are met and their experience in the design center was exceptional.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Keep accurate records of client interactions, product selections, and project details.
• Support inventory management and ensure product information is current and accessible.

Requirements

• Proven experience (3+ years) in a customer-facing role, ideally in retail, interior design, or a related industry.
• Extensive product knowledge in building materials and home products, with the ability to quickly learn and adapt to new product lines.
• Exceptional communication and interpersonal skills, with a passion for delivering outstanding customer service.
• Ability to understand and articulate design concepts and product features to clients effectively.
• Detail-oriented with strong organizational skills and the ability to manage multiple client interactions simultaneously.
• Proficiency in Microsoft Office Suite; experience with showroom management software is a plus.

Skills

• Product Knowledge
• Customer Service
• Consultative Selling
• Communication
• Interpersonal Skills
• Organizational Skills
• Detail-Oriented
• Microsoft Office Suite

Location

• Showroom

Work Type

• Full-time
• Overtime as business needs dictate

Experience Level

• 3+ years

Education Level

• Bachelor’s degree in Business, Marketing, Interior Design, or a related field preferred.

Salary/Compensations

• Competitive salary

Benefits

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

About the Company

• Construction Resources is a premier provider of high-end building materials and interior home products, renowned for our dedication to quality and innovation.
• Our design centers are celebrated for their sophisticated product offerings and exceptional customer service.

Equal Opportunity

• At Construction Resources, our people are the driving force behind everything we do.
• Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.