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About the Role

As our Partnership Manager – Dining, you'll play a key role in growing and managing Ten's portfolio of restaurant and hospitality partnerships across key markets. You'll identify exciting new opportunities, negotiate exclusive member benefits and experiences, and build long-term relationships with leading restaurants, hospitality groups and dining brands. This role is initially offered on a fixed-term contract, with potential for permanency.

Responsibilities

Identify, develop and secure new partnerships with premium restaurants, hospitality groups and dining experience providers.
Negotiate exclusive member offers, preferred access and unique dining experiences.
Build strong, long-term relationships that deliver ongoing commercial value and exceptional member experiences.
Regularly review the quality and performance of existing partnerships, identifying opportunities to strengthen or expand them.
Ensure partnerships align with Ten's premium service standards and client expectations.
Develop compelling dining benefits and experiences across priority markets.
Use member feedback and market insights to continually improve the dining proposition.
Work with internal teams to promote partner offers and maximise member engagement.
Stay up to date with dining, hospitality and luxury lifestyle trends.
Monitor competitor activity and emerging opportunities within the market.
Assess potential partnerships using commercial judgement, member demand and long-term strategic value.
Contribute fresh ideas that enhance Ten's dining proposition and support business growth.
Partner closely with Marketing, Client Services, CRM, Proposition and Operations to successfully launch and manage partnerships.
Support client initiatives by providing partnership expertise and market insight.
Share best practice across regions to continuously improve partnership quality and consistency.
Represent Ten professionally with partners and internal stakeholders.
Monitor partnership performance against agreed objectives and KPIs.
Analyse engagement, commercial performance and member feedback to identify improvement opportunities.
Produce regular updates on partnership activity, value delivered and future opportunities.
Continuously refine partnership strategies to maximise member engagement and commercial success.

Requirements

Bachelor's degree in Business Administration, Marketing, Hospitality, Commercial Management, or a related field, or equivalent professional experience.
5+ years' experience in partnership management, business development, account management, hospitality, luxury lifestyle, dining, travel, events, or other commercially focused roles.
Experience developing partnerships with restaurants, hospitality groups, premium brands, or member-focused propositions is highly desirable.
Proven ability to identify, negotiate, onboard and manage high-quality commercial partnerships that deliver value for both customers and the business.
Strong understanding of the dining, hospitality, luxury lifestyle or premium service sectors, with a genuine passion for creating exceptional customer experiences.
Commercially minded, with the ability to evaluate partnership opportunities based on member value, commercial potential and long-term business impact.
Excellent relationship-building, negotiation and stakeholder management skills, with confidence engaging senior internal and external stakeholders.
Strong analytical and problem-solving skills, with the ability to use data, market insights and customer feedback to inform decisions and optimise partnership performance.
Highly organised, with excellent project management skills and the ability to manage multiple priorities, deadlines and partner relationships simultaneously.
Strong written and verbal communication skills, with excellent attention to detail and the ability to present ideas clearly and professionally.
A collaborative team player who enjoys working cross-functionally with colleagues across Marketing, Client Services, CRM, Operations and Proposition teams.
Comfortable working in a fast-paced, international environment, adapting to changing business priorities and market opportunities.
Proficient in Microsoft Office (particularly Excel, Word and PowerPoint) and confident using CRM platforms or other business systems.
Experience working within a global business or matrix organisation would be advantageous.

Skills

Partnership management
Business development
Account management
Hospitality
Luxury lifestyle
Dining
Travel
Events
Commercial acumen
Relationship building
Negotiation
Stakeholder management
Analytical skills
Problem-solving
Project management
Written communication
Verbal communication
Attention to detail
Teamwork
Adaptability
Microsoft Office Suite (Excel, Word, PowerPoint)
CRM platforms

Location

Remote
Office-based

Work Type

Hybrid
Fixed-term contract

Experience Level

5+ years

Education Level

Bachelor's degree or equivalent professional experience

Salary/Compensations

Competitive salary will be offered depending on experience

Benefits

Flexible work arrangements including Hybrid work possibilities
25 days annual leave per annum
Additional 3 extra days of annual leave in the third year
One (1) month paid Sabbatical after every 5 years of Service
Employer-contributory company pension
Lucrative Ten Loyalty Rewards program
Remote Working Holidays - Travel and Work for up to 4 weeks per year
Access to travel and entertainment discounts

About the Company

Ten is a leading lifestyle and concierge company helping clients discover, organise, enjoy and get the most from life.
We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients.
Established in the UK in 1998 with over 25 years of experience, Ten operates in over 20 cities worldwide.
Publicly listed on the London Stock Exchange ('TENG').
The first concierge business to be awarded the B Corp certification in the UK in 2023.
Ten’s strategy focuses on delivering a world-class member experience, investing in technology, expanding contracts with new and existing clients, and developing our foothold in new markets.
Join a global, dynamic, and inclusive team with diversity at its core and endless opportunities for growth.

Equal Opportunity

We encourage diverse philosophies, cultures, and experiences.
We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.