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About the Role

As a Mail & Office Support Operator in Digital & Workplace Solutions, you provide high-quality mail, scanning, and office support services to ensure the Berlin office operates efficiently. You will work within a small on-site team, utilizing digital tools and tracking systems to meet service standards while adhering to global control procedures.

Responsibilities

• Receive, sort, distribute, and ship incoming and outgoing mail and packages.
• Operate package locker, scanning, and tracking solutions.
• Scan, index, and route documents using established management practices.
• Monitor service deadlines and daily volumes to meet productivity goals.
• Support clients with office solutions and stationery distribution.
• Assist with minor print device issues and coordinate technical support.
• Maintain accurate logs and records for all mail and scanning activities.
• Manage meeting facility support tasks to ensure a professional client experience.
• Follow global control procedures to ensure process compliance.
• Communicate service status and issues to on-site stakeholders and management.

Requirements

• Experience in mailroom, shipping/receiving, scanning, or office support operations.
• Ability to meet established deadlines and quality standards.
• Proficiency with digital tools and office technology.
• Strong attention to detail for documentation and tracking.
• Customer-focused mindset with a professional approach.
• Ability to work effectively in a small team environment.
• Clear written and verbal communication skills.
• Ability to follow defined procedures and controls consistently.
• Experience with document management processes and record-keeping.
• Familiarity with package locker workflows and high-volume mail handling.
• Experience providing meeting room or client facility support.
• Ability to troubleshoot minor print device issues.

Skills

• Mailroom operations
• Shipping and receiving
• Document scanning and indexing
• Office technology operation
• Record keeping
• Customer service
• Communication
• Process compliance

Location

• Berlin, Germany

Work Type

• On-site

About the Company

• J.P. Morgan is a global leader in financial services providing strategic advice and products to corporations, governments, and investors.
• The company operates within Corporate Functions, supporting finance, risk, human resources, and marketing.

Equal Opportunity

• We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other protected attribute.
• We provide reasonable accommodations for religious practices, beliefs, and mental or physical disability needs.