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About the Role

As Contracts and Relationships Manager in the Commercial team, you will play a key role in improving the customer journey across connections, diversions, and modification projects. You'll take ownership of customer and contract escalations, proactively identifying risks that could impact project delivery, increase costs, or affect customer satisfaction. Working across both the existing gas network and emerging energy infrastructure, including hydrogen and CCUS, you'll collaborate with customers and internal stakeholders to drive successful outcomes and deliver an excellent customer experience.

Responsibilities

Acting as the main point of contact for customer contract-related escalations and complex project issues.
Leading customer and stakeholder meetings to review project progress, identify risks, and agree actions.
Working closely with internal teams across construction, asset management, and system operations to ensure successful contract delivery.
Analysing performance and management information to identify trends, risks, and opportunities for improvement.
Supporting the development and implementation of new contractual arrangements and customer processes, including projects linked to hydrogen and CCUS.
Maintaining oversight of contractual, financial, and regulatory obligations while ensuring customer commitments are met.
Building strong relationships with customers and stakeholders to positively influence outcomes and improve overall project delivery.

Requirements

Experience managing multiple priorities and delivering results in a fast-paced environment.
Significant experience in customer-facing operational or project environments.
A proven track record of building and managing effective customer relationships.
Knowledge or experience of contract management and contract delivery.
Flexibility and effectiveness in communication, from management information to detailed operational topics.
Familiarity with KPIs management and able to take data-driven decisions.
Experience working within a regulated industry or operating environment.
Strong communication, stakeholder management, and influencing skills.
The ability to identify risks, solve problems, and drive positive outcomes for customers and the business.

Skills

Commercial awareness
Customer relationship skills
Proactive problem solving
Contract management
Contract delivery
KPI management
Data-driven decision making
Communication
Stakeholder management
Influencing skills
Risk identification
Problem solving

Location

Warwick
London

Work Type

Hybrid

Experience Level

Dependent on experience

Salary/Compensations

c. £53,000

Benefits

Annual bonus of 6% based on personal and company performance
26 days’ holiday plus 8 statutory holidays
Option to buy 5 additional days
Double-match pension scheme (company contribution up to 12%)
Opt-In flexible benefit scheme (private healthcare, dental insurance, technology plans)
10x salary death in service benefit
Financial support for long-term illness or injury
Excellent family friendly provisions (maternity/paternity/adoption/surrogacy/shared parental leave)
Career progression, professional training and development
Employee assistance programme (24/7 confidential professional counselling)
Financial support for professional membership subscriptions
Study support

About the Company

National Gas is securing Britain’s energy by transporting gas throughout Great Britain, repairing and maintaining gas pipelines, and managing meters for millions of homes and businesses.
We are the national gas network, providing secure energy to power Britain, achieve net zero, and maintain industrial competitiveness.
Gas is an essential part of a secure energy supply in Britain and will continue to play a vital role for decades to come.
We are responsible for transporting gas to power stations, major industries, storage facilities, over 500,000 businesses, and 23 million homes through nearly 5,000 miles of pipes across Britain.
National Gas is also proud to lead the way in transforming the energy network for a net zero future.
Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country.

Equal Opportunity

We are committed to building a workforce that represents the communities we serve.
We celebrate the different experiences our colleagues bring to our organisation, and strongly encourage applicants of all backgrounds to apply.