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About the Role

The Turn Lab is seeking a strategic Account Director to lead senior client relationships and drive integrated marketing solutions. This leadership role requires confidence in client conversations, the ability to clarify business challenges, and guide teams toward effective solutions. You will serve as a trusted senior partner, responsible for account health and growth, ensuring strategically sound, creatively strong, and operationally excellent work. The ideal candidate is comfortable setting vision, rolling up their sleeves, and connecting strategy, creative, media, and production.

Responsibilities

Lead and grow senior client relationships with trust, credibility, and strategic authority.
Act as a senior advisor to clients, providing clear POVs and business-focused recommendations.
Own overall account health, performance, and long-term growth.
Navigate complex client environments and senior stakeholder relationships with confidence.
Identify and unlock new opportunities for account expansion and partnership growth.
Ensure clients perceive TTL as a true strategic partner.
Translate complex business challenges into clear, actionable agency direction.
Provide an overarching view of client business needs, priorities, and opportunities.
Partner closely with the strategy team to guide integrated thinking and campaign direction.
Ensure all work is rooted in insight, aligned with business goals, and built for impact.
Proactively propose ideas to help clients solve real business problems.
Stay informed on client industries, competitors, and market trends.
Build a culture of accountability, curiosity, and solution-oriented thinking.
Coach teams to move beyond execution into strategic thinking.
Provide ongoing feedback, development, and leadership support.
Act as a key leader within the broader agency leadership team.
Oversee the successful delivery of integrated campaigns across multiple disciplines.
Ensure strong alignment between creative, strategy, media, production, and project management.
Maintain accountability for scopes, budgets, and profitability across accounts.
Ensure work is delivered on time, on brief, and at a consistently high standard.
Help refine and improve internal processes to drive efficiency and quality.
Manage workload planning and ensure realistic expectations across teams and clients.
Play an active role in new business opportunities and pitches.
Identify organic growth opportunities within existing accounts.
Contribute to agency positioning, thinking, and strategic development.
Represent TTL in senior client conversations and industry-facing moments.

Requirements

10+ years of experience in marketing/advertising with a strong agency background.
Proven success leading complex, multi-disciplinary accounts and integrated campaigns.
Strong strategic thinking and ability to solve complex business problems.
Excellent client leadership and senior stakeholder management experience.
Confident, persuasive communicator with strong executive presence.
Demonstrated ability to develop and lead high-performing teams.
Strong commercial acumen and experience managing budgets, scopes, and profitability.
Ability to balance high-level strategy with hands-on leadership when needed.
Collaborative, grounded, and solutions-oriented leadership style.

Skills

Strategic thinking
Client leadership
Stakeholder management
Communication
Team leadership
Commercial acumen
Integrated campaign management

Location

Toronto

Work Type

Hybrid
3 days on-site/week

Experience Level

10+ years

Benefits

Competitive compensation
Benefits

About the Company

The Turn Lab is a hybrid of consultancy, creative, media, and technology, built to solve real business problems.
We are a team of curious, driven, and collaborative thinkers who value smart ideas, integrated execution, and continuous learning.
We move quickly, challenge convention, and work closely with our clients as true partners.