Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Financial Ombudsman Service is seeking an Information Rights Adviser for a 12-month fixed-term contract. This role involves providing clear written and verbal responses to customer inquiries, reviewing large amounts of information, and making balanced decisions about data sharing in line with legislation. The position offers hybrid working and opportunities for personal and career development.
Responsibilities
- Provide clear written responses to customer inquiries.
- Speak to individuals over the phone to help them understand information processing.
- Review large amounts of information relating to different product areas daily.
- Ensure information is not disclosed inappropriately, adhering to legislation.
- Quickly learn and utilize company processes and redaction tools.
- Make balanced and measured decisions about information sharing and document the rationale.
- Identify and collaborate on complex or sensitive requests.
- Identify best practices and implement improvements for handling information requests.
- Work flexibly across the team based on demand.
Requirements
- Experience in a similar role focused on data protection, GDPR compliance, and SAR requests, ideally including employee SAR requests.
- Demonstrable experience dealing with service complaints.
- Customer service experience.
- Strong analytical and problem-solving skills.
- Ability to assess risks and provide solutions.
- Attention to detail and a methodical approach to work.
- Proficiency in using data protection and privacy management software/tools.
- Experience dealing with confidential and sensitive information quickly and effectively.
- Experience of working in the financial services sector.
Skills
- Data protection
- GDPR compliance
- SAR requests
- Customer service
- Analytical skills
- Problem-solving
- Risk assessment
- Communication (written and verbal)
- Attention to detail
- Methodical approach
Location
- London Docklands
- Hybrid
Work Type
- 12-month fixed term contract
- 35 hours per week
- Hybrid
Experience Level
- Minimum criteria: Experience in a similar role focused on data protection, GDPR compliance and SAR requests, ideally including employee SAR requests
- Demonstratable experience dealing with service complaints
- Customer service experience
- Strong analytical and problem-solving skills, with the ability to assess risks and provide solutions
- Attention to detail and a methodical approach to work
- Proficiency in using data protection and privacy management software / tools
- Dealing with confidential and sensitive information quickly and effectively
- Experience of working in the financial services sector
Salary/Compensations
- From £42,445
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
- Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
- We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
- We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
- We do this by making decisions that are fair – and feel fair to both sides.
- We are proud to be a Disability Confident Leader.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
- We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
- We want everyone to perform at their best and feel able to be themselves.
- We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
- Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.