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About the Role

Empowering consumers and businesses to harness the power of their data through Open Finance. Mastercard is enabling innovative use cases by securely connecting consumers and businesses to access financial data, powering new and improved experiences. This role will shape how users interact with Mastercard’s Open Finance platform to improve access and management of financial data through trusted user journeys.

Responsibilities

Partner with the VP to continuously refine a north star vision for the broader set of Open Finance experiences and journeys
Optimize the client onboarding journey: from discover, evaluate, integrate, onboard, through to optimize
Own and evolve the Open Finance global design system with Product and Engineering
Use qualitative insight and product analytics (conversion, drop off, success rates) to guide prioritization
Coach and grow our design team
Partner with Product Management to align roadmaps to outcome metrics
Embed accessibility and inclusive design (Web Content Accessibility Guidelines (WCAG) alignment) into tools, patterns, and reviews
Drive consistency across marketing surfaces, documentation, user interface, and post integration touch points
Place quality at the center of our design approaches and practices
Implement our Experience Design Strategy and Experience Principles in our process and products
Prepare our platforms for agent-mediated usage

Requirements

Depth in interaction design, information architecture, visual hierarchy, content clarity
Experience building and scaling design systems with Product and Engineering
Deep experience in digital product design, across a range of products, channels, and capabilities
Proven experience leading and mentoring a team of Customer Experience Design Managers and Senior Designers, driving strategic outcomes, fostering collaboration, and building design capabilities through continuous up-skilling
Data-driven with an ability to transform research, analytics, and experimentation into design decisions
Ability to use product analytics for funnel analysis and insight synthesis
Clear written communication for strategy documents, design briefs, executive updates
Understanding of B2B2C business models, Open Finance, APIs, developer ecosystems, and financial services
Proven track record of delivering elegant, scalable, and user-centric digital experiences
Experience working in agile, cross-functional environments
Passion for innovation, inclusion, and ethical design
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Skills

Interaction design
Information architecture
Visual hierarchy
Content clarity
Design systems
Digital product design
Team leadership
Mentoring
Data analysis
Product analytics
Funnel analysis
Insight synthesis
Written communication
Strategy development
Design brief creation
Executive updates
B2B2C business models
Open Finance
APIs
Developer ecosystems
Financial services
Agile methodologies
Cross-functional collaboration
Innovation
Inclusion
Ethical design
Information security
Security policies
Confidentiality
Integrity
Security violation reporting
Security training

Location

Americas
APEMEA

Work Type

Full-time

Experience Level

Director
Senior

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
We are helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.