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About the Role

We are seeking a Data Analyst to support business planning and operational excellence through data-driven insights that enhance service delivery, resident satisfaction, and long-term estate management outcomes.

Responsibilities

• Analyse operational, financial, maintenance, and resident feedback data to identify trends, service gaps, and opportunities for improvement.
• Develop and maintain dashboards, reports, and performance metrics to support management decision-making and strategic planning.
• Monitor key performance indicators across service delivery, maintenance operations, resident engagement, and estate improvement initiatives.
• Analyse residents' feedback, requests, complaints, and service patterns to identify recurring issues and recommend preventive solutions.
• Work closely with operational teams to provide insights that improve resource allocation, maintenance planning, and community programmes.
• Support management in identifying emerging trends and developing data-driven strategies to enhance the living environment and resident experience.
• Automate reporting processes and improve data governance, accuracy, and accessibility across the organisation.
• Prepare presentations and reports for management and stakeholders to support business reviews and planning discussions.
• Support ad-hoc studies, surveys, and projects related to operational performance and community outcomes.

Requirements

• Minimum 3 years of experience in data analytics, business intelligence, reporting, or performance analysis.

Skills

• Proficient in Power BI, Excel, SQL, and data visualisation tools.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Excellent communication and stakeholder management skills with the ability to present insights to both technical and non-technical audiences.

Experience Level

• Minimum 3 years of experience

Education Level

• Bachelor's Degree in Data Analytics, Business Analytics, Statistics, Information Systems, Mathematics, or a related discipline.

Benefits

• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion
• Flexible and agile work environment
• Focus on technology and autonomy
• Continuous learning and development opportunities
• Comprehensive employee benefits program

About the Company

• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
• In 2023, we generated $9.5 billion in revenue from our core services.
• To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

• We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
• We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it.