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About the Role

This role provides vital operational and administrative support across engineering and facilities contracts, leading a team of 2-3 Helpdesk Operatives to ensure high standards of service delivery, financial administration, and client communication.

Responsibilities

• Lead, support and develop a team of 2–3 Helpdesk/Contract Support Operatives.
• Act as the first point of escalation for day‑to‑day queries from the BGIS team and clients.
• Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
• Produce financial and statistical reports for the contract portfolio.
• Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
• Manage monthly billing processes and ensure accurate completion of all paperwork.
• Monitor and manage Work In Progress (WIP) to support timely invoicing.
• Ensure Planned Preventative Maintenance (PPM) tasks are raised, closed, and documented.
• Maintain accurate and compliant client documentation and subcontractor records.
• Process weekly timesheets, job sheets, expenses, holiday and sickness logs.
• Process supplier and subcontractor invoices, resolving queries where needed.
• Support and coach your team to deliver excellent customer service at all times.
• Take ownership of assigned tasks through to completion.

Requirements

• Experience in a Contract Support, Helpdesk, or FM administrative role.
• Previous experience overseeing or supporting a team (desirable but not essential).
• Good understanding of financial processes, WIP, and reporting.
• Familiarity with work order systems and purchase order processes.
• Strong communication and organisation skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to manage multiple tasks in a fast‑paced environment.

Skills

• Microsoft Office (Excel, Word, Outlook)

Location

• Battersea, London

Work Type

• Full-time
• Permanent

Experience Level

• Senior/Lead

About the Company

• At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation.
• We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
• We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!

Equal Opportunity

• We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.