About the Role
As a UK Tours Golf Travel Specialist, you will drive sales and deliver outstanding experiences by tailoring bespoke golf travel to our long-haul destinations. You will push boundaries and go the extra yard to provide elite advice, managing the full booking process alongside ground agents. You will use empathy and deep insight to understand client needs, ensuring every itinerary exceeds expectations and transforms a simple inquiry into a lifelong relationship.
Responsibilities
- Proactively calling customers (lead bookers) within 48 hours of travel
- Professional handling of client generated enquiries (telephone, email and website)
- Act as a professional representative of Your Golf Travel
- Providing accurate price quoting, creating exciting and bespoke itineraries
- Fulfilling the duties of a Golf Travel Team member with enthusiasm and diligence
- Demonstrate company values in all interactions
- Carry out ad hoc duties as requested by management
- Dealing with high value overseas clients
Requirements
- Previous telephone sales experience essential
- Ability to build strong relationships
- Proficient in Google Workspace (Docs, Sheets, Gmail, etc.)
Skills
- Excellent verbal and written communication skills
- Highly organised
- Strong attention to detail
- Strong time management
- Confident
- Competitive
- Customer-focused
- Proven ability to work under pressure
- Passionate about service
- Takes responsibility for results
- Works collaboratively with the team
- Deep knowledge of golf courses around the UK & Ireland
Location
- London
- Brighton
- St Andrews
- Killarney
Work Type
- Full-time
Experience Level
- Professional
Benefits
- 25 days holiday, increasing by 1 day per year of service (up to 28 days)
- Option to buy back up to 5 extra days each year
- Familiarisation trips to top golf and holiday destinations in the UK and overseas
- Exclusive discounts on golf holidays, flights, and hotels
- Annual company away trips for top performers
- Structured training
- Personalised development plans
- Save on top golf and sports brands, including Taylormade, Under Armour, and Ping
- Subsidised health club memberships
- Fully funded Employee Assistance Programme (EAP)
- Cycle to Work scheme
- Electric Car scheme with Octopus EV
- Honest feedback
- Regular coaching sessions
- Opportunity to grow within a dynamic and supportive team
About the Company
- Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond.
- Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney.
- Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards.
- At Your Golf Travel, we are driven by our "Always Going The Extra Yard" values, a set of four core principles that define how we work and who we are.
- We put the Customer First, Always, using empathy and deep insight to consistently exceed expectations.
- We believe in the power of the collective to Own it, Together, combining personal accountability with high-pace collaboration to deliver results.
- Our team is encouraged to Think Smart, Act Bold, challenging convention with an ambitious, entrepreneurial spirit that knows no limits.
- Finally, we maintain The Expert Edge by constantly evolving, learning, and pushing boundaries to ensure we are always going that extra yard for our clients.
- We primarily operate as a travel company, with golf being just one aspect of our offerings.
- We are looking for an entrepreneurial professional who can Think Smart, Act Bold, challenging convention with a spirit of ambition without limits.
- To hit your sales targets, you must Own it, Together, taking personal accountability for your results while collaborating at pace with the wider team.
- By combining your passion for golf with these core principles, you will convert complex leads into seamless, world-class travel experiences.
Equal Opportunity
- Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
