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About the Role

This role will support the introduction and management of mymobility / ZBEdge technologies across the ANZ market, with a focus on product launches, training, customer onboarding, field implementation and driving adoption and customer satisfaction.

Responsibilities

• Supports the introduction and management of ZBEdge and Technologies within the ANZ markets.
• Drive adoption of technology in line with company strategy and achievement of goals and objectives.
• Create plans to ensure Customer Satisfaction including high utilization, high account penetration and low customer churn rates.
• Monitor performance to ensure Business Outcomes are being met and reports risks and opportunities as appropriate.
• Continuously upskill on internal best-practice within other ZB market regions.
• Continuously monitor market trends and competitor activity to enable Zimmer Biomet to maintain leadership with ZBEdge.
• Manage assigned products within the ZBEdge portfolio from planning through to launch and ongoing management.
• Prepare Business Cases including market assessments, market trends, financial.
• Prepare Product Launch Plans in conjunction with commercial and functional teams, both locally and globally.
• Develop effective Operational Plans and processes to ensure consistent delivery and uptake of technologies.
• Develop and delivers Product Training in conjunction with Training Teams.
• Develop Marketing Initiatives to establish value and communicate benefits to internal and external stakeholders.
• Prepare documents for review and approvals by local, regional and global teams.
• Execute agreed plans and reports on progress to targets.
• Support sales and technology implementation efforts in the field.
• Support promotional efforts including customer meetings and customer presentations.
• Manage internal and external stakeholders to ensure successful onboarding of new technologies within the customers environment.
• Closely monitor customer results during hypercare phase and makes plans to address issues.
• Gain customer input and feedback to influence local operational processes as well as future product iterations and developments.

Requirements

• Demonstrate a strong proficiency in technology including the underlying functionality and technical aspects.
• Ability to build strong relationships internally and externally.
• Strong attention to detail.
• Ability to meet short deadlines.
• Proven skills and experience in the innovation, development and commercialization of medical devices, products and technologies.
• Ability to train internal and external personnel.
• Excellent written and verbal communication skills.
• High ability to communicate technical concepts.
• Willingness to learn and develop marketing and business competencies.
• Knowledge and experience within the medical device industry.

Skills

• Technology proficiency
• Relationship building
• Attention to detail
• Meeting deadlines
• Innovation
• Product development
• Commercialization
• Medical device knowledge
• Product training
• Communication skills
• Technical concept communication
• Marketing competencies
• Business competencies

Location

• ANZ

Work Type

• Interstate travel
• Overseas travel

Education Level

• Tertiary degree qualification in marketing, physiotherapy, business, engineering, or similar.

Benefits

• Development opportunities
• Robust employee resource groups (ERGs)
• Flexible working environment
• Location specific competitive total rewards
• Wellness incentives
• Culture of recognition and performance awards

About the Company

• Zimmer Biomet is a global medical technology leader for nearly 100 years.
• A patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
• Committed to providing mobility and renewed life to people around the world.
• Committed to creating an environment where every team member feels included, respected, empowered and recognised.

Equal Opportunity

• EOE/M/F/Vet/Disability