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About the Role

The Practice and Programs Specialist will partner with Clinicians and the Senior Leadership team to support programs and improve client outcomes by implementing organizational program initiatives and providing practice support.

Responsibilities

• Work in partnership with service delivery teams to implement and promote best practice in service delivery.
• Identify areas of practice uplift and develop & coordinate NISS Learning & Development training modules, supporting continuous improvement and evidence-based practice outcomes.
• Implement organizational program related initiatives within the area.
• Provide input into the development of new programs and practice initiatives and translate these into practice.
• Provide training, on-the-job coaching and mentoring to staff, to assist with skills development.
• Report risks, poor practice and non-compliance with LWB policy and procedure and legislation.

Requirements

• Tertiary qualification in Human Services or Social Sciences.
• Certificate IV in Workplace Assessment and Training (desirable).
• Expert knowledge and experience in the assessment, planning, delivery and evaluation of client support services in Immigration Support Services, Child Protection or relevant services.
• Working knowledge of relevant legislative and regulatory environment for areas of business responsibility.
• Demonstrated experience in developing and implementing processes and systems to improve services.
• Demonstrated experience in providing advice, support, coaching, mentoring and training to managers and staff.
• Current Driver's License.
• Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Checks.

Skills

• Human Services
• Social Sciences
• Workplace Assessment and Training
• Client support services
• Immigration Support Services
• Child Protection
• Legislative and regulatory environment
• Process and system improvement
• Advice
• Support
• Coaching
• Mentoring
• Training

Location

• Parramatta NSW
• Sunshine VIC

Work Type

• Permanent Full-Time
• 38 hours per week
• Office/Home

Experience Level

• based on experience

Education Level

• Tertiary qualification in Human Services or Social Sciences
• Certificate IV in Workplace Assessment and Training

Salary/Compensations

• starting from 110K base + super

Benefits

• Flexible working arrangements
• Fitness passport
• Discounted health insurance
• Travel club members
• Mobile phone
• Laptop
• Salary packaging tax benefits
• Meal entertainment benefit
• Novated leasing
• Growing organisation with great career opportunities

About the Company

• Our National Immigration Support Service (NISS) programs provide compassionate, culturally safe, and trauma-informed support to asylum seekers and survivors of forced marriage living in the Australian community.
• We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.
• At Life Without Barriers, we see the strength, resilience, and courage it takes to rebuild a life and regain independence.
• Our National Immigration Support Service (NISS) offers comprehensive assistance to survivors of forced marriage and individuals seeking asylum residing within the Australian community.
• At Life Without Barriers, we understand the arduous quest for freedoms often overlooked by others.
• Our mission is to support individuals in achieving their aspirations, guiding them through the complexities of a daunting system, one step at a time.
• At Life Without Barriers, our dedicated and flexible team plays a crucial role in improving the lives of refugees and asylum seekers throughout Australia.
• If you are driven by values of inclusivity and respect, joining our team represents a profound opportunity to make a significant difference.
• We approach our work with empathy and respect, addressing the unique needs of our clients and acknowledging the difficult paths they have traversed in search of safety from conflict and adversity.
• Becoming part of our team could be the most meaningful step in your career, enabling you to contribute positively to the lives of those in need of support and understanding.

Equal Opportunity

• We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants.
• We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.