Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Enterprise Incident Management (EIM) provides coordinated support, governance, and communications during significant incidents affecting Wells Fargo colleagues, operations, clients, and critical business services. This role leads incident response, executive communications, governance, and operational resilience activities across multiple jurisdictions, with backup support for India and Philippines regional teams to ensure a consistent global response capability. It is a highly visible role that partners with senior leaders to drive effective response, recovery, and continuous improvement.

Responsibilities

Lead regional incident management activities, including assessment, escalation, coordination, response, and recovery.
Provide backup support for India and Philippines regional incident management leads during planned and unplanned absences, major incidents, and surge events.
Maintain situational awareness and deliver timely decision support to senior leaders.
Facilitate regional and executive response forums during significant incidents.
Partner with Enterprise Incident Management to ensure timely escalation and coordinated resolution.
Establish and enhance regional incident governance, operating models, and response frameworks.
Drive consistency in incident management processes, communications, and escalation practices.
Support operational resilience, regulatory compliance, and regional preparedness initiatives.
Assess operational, regulatory, customer, reputational, and colleague impacts during incidents.
Provide clear, concise executive updates, recommendations, and briefing materials throughout the incident lifecycle.
Serve as a trusted advisor to senior leaders during high-impact events.
Build strong partnerships across risk, legal, communications, corporate security, HR, facilities, technology, and business teams.
Influence and align stakeholders in a complex matrix environment.
Lead post-incident reviews and drive remediation activities.
Identify emerging risks, trends, and opportunities to strengthen controls and resilience.
Support testing, exercises, and preparedness programs that improve organizational readiness.

Requirements

Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through work experience, training, or education.
Experience in Incident Management or equivalent demonstrated through work experience, training, or education.
Significant experience in incident management, crisis management, operational resilience, or business continuity within a large, complex organization.
Proven experience leading enterprise or regional incident response activities across multiple business functions, countries, or jurisdictions.
Demonstrated success managing high-severity incidents with executive visibility and significant business impact.
Exceptional executive communication, stakeholder engagement, and influencing skills, with the ability to coordinate complex responses without direct authority.
Experience developing executive-ready reports, briefings, and communications during critical events.
Ability to operate within a 24/7 incident response environment, work across multiple time zones, and travel when required.

Skills

Incident Management
Crisis Management
Operational Resilience
Business Continuity
Executive Communication
Stakeholder Engagement
Influencing Skills
Risk Management
Regulatory Compliance

Location

EMEA
APAC
Canada
India
Philippines

Work Type

Full-time
Travel required

Experience Level

Significant experience

About the Company

Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets.
We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management.
Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations.
News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories.
Additional information may be found at: wellsfargo.com wellsfargojobs.com

Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.