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About the Role
As a Front Office Host, you are the first point of contact for guests, responsible for creating a welcoming atmosphere, managing check-ins, and providing local recommendations to enhance the guest experience.
Responsibilities
- Welcome guests with genuine warmth and set a great atmosphere from the start
- Assist with check-ins, payments and kiosk navigation
- Keep the lobby tidy, inviting and buzzing with the right energy
- Offer local recommendations and connect guests to events, restaurants and experiences
- Jump in with bookings for activities, restaurants and everything in between
- Share guest insights and feedback with the team to improve every stay
- Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
- Represent TSH by promoting our outlets and spotting upsell opportunities
Requirements
- 1-3 years of experience in hospitality or a similar guest-facing role
- Energetic, welcoming vibe that makes people feel at home
- Great at switching between tasks without losing your smile
- Proactive mindset and love turning small moments into memorable ones
- Comfortable with digital tools like PMS, kiosks or guest messaging apps
- Communicate clearly in English and German
- Team player who stays cool and confident during busy peaks
Skills
- Guest-facing communication
- Customer service
- Problem-solving
- Multitasking
- Digital tool proficiency (PMS, kiosks, guest messaging apps)
- Teamwork
- Upselling
Location
- The Netherlands
- Germany
- Austria
- Italy
- France
- Spain
- Portugal
- UK
Work Type
- Full-time
Experience Level
- 1-3 years
Benefits
- Opportunity to work at a dynamic, multi-national company
- Opportunity to work for a Certified B Corp® company
- Chance to learn and grow in your role with the potential for future growth
- Awesome discounts in all our properties in Europe for you, friends, and family
- Wonderful workplace full of events and fun colleagues
About the Company
- TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves.
- TSH offers student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.
- TSH is a hybrid hospitality concept with locations in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with plans for global expansion.
- TSH is a game-changing innovator, challenging every convention and defining the future.
- TSH is a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.
Equal Opportunity
- Hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.
- Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture.
- Your authenticity keeps our team diverse.
- Come as you are.