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About the Role

The Account Manager will focus on client conversion, onboarding, and long-term relationship management, supporting the growth of the client base through high-volume outbound and inbound engagement. You will work closely with the manager of the team to develop product knowledge, sales skills, and client management capabilities in a KPI-driven environment. There will be strong collaboration with the marketing team for arranging and participating in customer events.

Responsibilities

Proactively contact inbound and outbound opportunities to convert them into traded accounts
Support clients through onboarding, account setup, and initial funding process
Maintain high daily contact volume and consistent follow-up cadence via phone, email, and live chat
Assist new clients with platform usage, funding, and trading basics
Maintain regular contact with newly converted clients to encourage activation
Introduce and promote referral programmes to eligible clients
Log all client interactions accurately in CRM systems
Monitor conversion pipeline and prioritise high-potential leads
Provide tailored solutions aligned with client profile and trading needs
Manage and grow a portfolio of active clients, including high-value clients
Maintain structured, proactive engagement (calls, meetings, targeted follow-ups)
Monitor client behaviour and proactively address churn risks
Identify opportunities to increase deposits, trading activity, and product adoption
Achieve daily, weekly, and monthly KPIs (e.g. call volume, conversion rate, revenue target)
Participate in webinars

Requirements

At least 2 years’ experience in sales, customer service, or financial services
Strong interest and knowledge in FX/CFD or financial markets
Strong communication, analytical, and relationship‑building skills.
Strong analytical and problem-solving skills with the ability to build client relationships
Highly motivated, KPI-driven, and resilient
Strong multi-tasking skills and detail-oriented
Excellent verbal and written communication skills in both Japanese and English

Skills

FX/CFD or financial markets knowledge
Communication skills
Analytical skills
Relationship-building skills
Problem-solving skills
Multi-tasking skills
Detail-oriented
Japanese language proficiency
English language proficiency

Work Type

Full-time
Permanent

Experience Level

2+ years of experience

Education Level

JSDA and Representative License

About the Company

Connecting clients to markets – and talent to opportunity. With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.