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About the Role

We are looking for Survey Interviewers to collect information on air passenger characteristics through face-to-face interviews at Heathrow Airport.

Responsibilities

• Approach air passengers to seek their cooperation with the survey.
• Obtain accurate information from air passengers regarding their journey and personal details using a pre-set questionnaire.
• Use judgment to consider answers, probe inconsistencies, and revise recorded answers if appropriate.
• Indicate on the questionnaire where false information has been deliberately given.
• Maintain a strict systematic random sampling scheme to ensure the integrity of survey results.

Requirements

• Candidates must have previous customer experience.
• Candidates should live within a commutable distance for shift times.
• Must be able to read, understand, and speak English fluently.
• Experience of working autonomously and without supervision.
• Candidates should be available to work over all days of the week with a mixture of early and late shifts for 10 shifts per month.
• Must have a reasonable period of residency in the UK (3 years) for National Security Vetting (CTC clearance).

Skills

• Previous customer service experience is required.
• Knowledge of the airport/aviation industry is beneficial.
• Previous experience with market research is advantageous but not essential.
• Ability to speak other languages would be an asset.

Location

• Heathrow Airport

Work Type

• Fixed Term Contract
• Part Time

Experience Level

• Entry Level

Salary/Compensations

• £25,000 (Prorated salary £11,868 per annum as this is a part time role)

Benefits

• Free parking
• Uniform allowance
• Staff discounts at airport retailers and restaurants

About the Company

• The UK's aviation and aerospace regulator, recognised as a world leader in its field.
• Activities are diverse, enabling the aviation industry to meet the highest safety standards.
• The company prides itself on its ability to adapt to the constantly evolving aviation environment.
• The CAA values high ethical standards and personal integrity among employees.

Equal Opportunity

• We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds.
• As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview.
• If you require any adjustments during the recruitment process, please let us know.