Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role serves as the face of Insulet Australia’s customer experience, ensuring a positive and seamless journey for customers regarding private health insurance funding. The specialist manages customer inquiries, supply orders, payment processing, and pod usage analysis while collaborating with internal teams to support business growth.

Responsibilities

• Manage and coordinate customer supply orders and payments.
• Update customer funding information in Salesforce.
• Collaborate with commercial teams to ensure efficient order processing and documentation.
• Analyze pod consumption data to proactively manage customer supply allowances.
• Assist in the timely lodgment of private health fund claims.
• Maintain thorough product knowledge to explain operations and usage to customers.
• Resolve customer inquiries and service issues via phone in an empathetic manner.
• Document all interactions in the customer database while maintaining regulatory compliance.
• Provide feedback to support continuous process improvement.
• Verify insurance benefits to determine eligibility and cost share amounts.
• Serve as a department expert on escalation tasks and insurance contracts.
• Submit prior authorization requests for product approval and payment.
• Calculate and document cost share amounts for potential customers.
• Train other team members as required.

Requirements

• Associate or Bachelor’s degree or equivalent combination of education and experience.
• 4+ years of related professional experience, preferably in medical devices or healthcare.
• Knowledge of individual health plan insurance and the managed care industry.
• Ability to sit and stand in a normal office environment.
• Manual dexterity for calculator and keyboard use.
• Ability to perform lightweight lifting.

Skills

• Customer relationship building
• Effective oral and written communication
• Teamwork and collaboration
• Attention to detail
• Stress management and multitasking
• Dispute management and conflict resolution
• Technical expertise in business software
• Analytical thinking
• Diagnostic information gathering
• Entrepreneurial orientation
• Salesforce CRM proficiency
• Knowledge of diabetes and patient support

Location

• Australia

Work Type

• Full-time

Experience Level

• 4+ years of related experience

Education Level

• Associate or Bachelor’s degree

About the Company

• Insulet is a global, innovative healthcare company founded in 2000.
• The company focuses on simplifying life for people with diabetes through the Omnipod product platform.
• Insulet is expanding into the Asia Pacific market to disrupt the insulin delivery industry.

Equal Opportunity

• Insulet Corporation is an equal opportunity employer.
• Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.