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About the Role

Execute, perform, and coordinate construction and commissioning tasks for Silent-Aire products, ensuring high levels of operating performance through customer satisfaction, safety, profitability, and growth.

Responsibilities

• Coordinate day-to-day operations of regional CCX services, including inspection, installation, repair, start-up, functional testing, and troubleshooting on Silent-Aire equipment.
• Coordinate and communicate project completion stages from installation to commissioning and handover with the client's project team.
• Engage with SAE Engineering design and QA/QC Teams to understand operational requirements and provide feedback on improvements.
• Build and maintain client relationships.
• Research, troubleshoot, and resolve customer questions, problems, or complaints promptly.
• Develop and maintain expert technical knowledge across the product/service line.
• Monitor and report on project progress, milestones, and any factors affecting quality, cost, or schedule.
• Provide project field support as required.
• Contribute to building the infrastructure and client base in the respective region.
• Work cohesively with APAC Technicians and management to improve region profitability.
• Model excellent relations between the business and the community.
• Generate daily reports and ensure timely and proper completion of paperwork.
• Provide information by collecting, analyzing, and summarizing data and trends.
• Protect organizational value by maintaining confidentiality.
• Engage and follow business and quality systems, processes, and procedures.
• Perform other duties and projects assigned, including hands-on tasks.
• Maintain clearance levels for site access and Silent-Aire requirements.
• Participate in safety initiatives/committees where appropriate.
• Support corporate mid and long-range strategic initiatives.
• Perform other duties as assigned by the Regional CCX Technician.

Requirements

• A university degree or college degree in engineering or a related technical discipline is an asset.
• Related trade school education/certification is an asset.
• Minimum five years of experience in a technician position, preferably in the HVAC industry.
• Or combination of experience and education.
• Successful completion of pre-employment drug testing, reference, driving record & background check.
• Strong analytical and computer skills.
• Knowledge of Microsoft Office products.
• Previous exposure to budgeting, forecasting and financial reporting is an asset.
• High standard and proficiency of time management, communication, professionalism, adaptability and dependability.
• Maintain personal relationships and good communication with staff, clients, other sub-contractors or any other important point of contact.
• Support corporate mid and long-range strategic initiatives, as required.
• Must maintain clearance levels of any additional site access and Silent-Aire requirements.
• This is a safety sensitive position.

Skills

• Excellent verbal and strong written communication skills.
• Build trusting & loyal relationships.
• Contribute to team success.
• Communicate with impact & candor.
• Coach & develop staff.
• Respect individual differences.
• Earn & maintain Customer loyalty.
• Manage high paced environment.
• Support JCI Technicians, Service Coordinators, warehouse staff, administrators and corporate staff.
• Demonstrate self-motivation & successful experience in previous jobs & assigned responsibilities.
• Above average troubleshooting skills.

Location

• Regional

Work Type

• Full-time

Experience Level

• Minimum five years of experience in a technician position

Education Level

• University degree or college degree in engineering or a related technical discipline
• Related trade school education/certification

About the Company

• Johnson Controls enhances the intelligence of buildings.
• Johnson Controls makes buildings smarter, safer, more comfortable, more efficient, and more sustainable.
• Johnson Controls has been making buildings smarter since 1885.
• Johnson Controls offers the world’s largest portfolio of building products, technologies, software, and services.