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About the Role

As a Relationship Manager on the Regulatory Compliance team, you will manage and grow an existing customer portfolio, focusing on retention, renewals, and identifying expansion opportunities. You will collaborate with internal stakeholders to understand customer needs and deliver tailored solutions, while also proactively identifying and converting upsell opportunities within existing accounts.

Responsibilities

• Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers
• Drive retention, renewals and customer satisfaction
• Identify and convert upsell opportunities within existing accounts
• Conduct regular customer engagement and solution demonstrations
• Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification
• Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets
• Actively build strong relationships with key internal and external stakeholders
• Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings.
• Maintain accurate CRM records and sales forecasts

Requirements

• Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries
• Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used.
• Prior experience in solution sales or subscription sales is essential
• Ability to balance farming existing customers with identifying growth opportunities
• Excellent communication and active listening skills
• Comfortable managing a portfolio across multiple customers and priorities
• Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential.
• Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment

Skills

• Relationship Management
• Sales
• Customer Success
• Solution Sales
• Subscription Sales
• Communication
• Active Listening
• CRM
• Sales Forecasting

Location

• Sydney
• Melbourne
• Brisbane

Work Type

• Permanent
• Full-time
• Hybrid

Experience Level

• 3-5 years

Education Level

• Appropriate degree qualifications

Salary/Compensations

• Base + uncapped commissions

Benefits

• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Volunteer leave and wellness initiatives
• Birthday leave
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources
• Global discounts and free wellbeing & learning classes
• Electric Vehicle Novated Leasing
• Shared parental leave
• Study assistance
• Sabbaticals

About the Company

• LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
• As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
• RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
• Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Equal Opportunity

• We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.