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About the Role
Responsible for managing business development in the commercial issuing space, building and maintaining a robust pipeline of new sales opportunities, and cultivating strategic external relationships to expand business targets within the commercial payments space. This role increases network transaction volume and revenue generation by selling new programs.
Responsibilities
- Translate organizational goals into tailored account plans that identify and capture untapped growth opportunities.
- Own the end-to-end strategic account roadmap for complex and high-volume issuing partnerships.
- Strategically identify leads, develop proposals, respond to RFPs, and negotiate agreements to maximize network growth.
- Identify and create business cases to establish new development activities with internal and external industry partners.
- Serve as the strategic liaison between Capital One and external accounts, maintaining relationships with decision-makers.
- Secure alignment on strategic priorities and business cases.
- Actively manage and escalate risk and customer-impacting issues or complaints.
- Manage a portfolio of clients to retain, grow, and drive existing and new business.
- Manage and build relationships with existing strategic network participants.
- Maintain knowledge of partners, industry trends, and competitive environment by performing market analysis.
- Maintain opportunity pipeline to recommend actions for improving Capital One’s position.
- Act as the central point of orchestration for internal resources.
- Rally and align cross-functional teams (Product, Risk, AML, Legal) to execute complex, multi-year account strategies without direct line management.
- Drive internal processes including development of communications, account management, approval requests, contract negotiations, compliance, and risk management.
- Perform market analyses and business development activities to increase network transaction volume and revenue generation.
Requirements
- Passion for sales and relationship management.
- Adept at solving business problems.
- Ability to work on a pipeline to sign up new partners while simultaneously managing existing partnerships.
- Hands-on approach, involved in planning, sales, and implementation.
- Proven ability to influence internal and external stakeholders at the executive level.
- Proven track record of signing up new partners from planning to closure.
- Demonstrated experience in end-to-end ownership of high-value, complex portfolios.
- Extensive experience working with Issuers, Banks, Fintechs, TMCs, GDSs etc.
- Solid understanding of the UK/European Commercial Payments landscape.
Skills
- Relationship Management
- Business Development
- Sales
- Networking
- Strategic Planning
- Account Management
- Proposal Development
- RFP Response
- Negotiation
- Business Case Development
- Market Analysis
- Risk Management
- Cross-functional Team Leadership
- Communication
- Compliance
- Commercial Payments Landscape
Location
- Hammersmith, London
Work Type
- Hybrid
- 2 days in-office
- 3 days remote
- Permanent
Experience Level
- Senior
Benefits
- Access to up to £5,000 in funding for external qualifications
- Competitive pension schemes
- Performance-based bonus schemes
- 25 days of annual leave, increasing with tenure
- Option to buy 5 additional days of leave
- Private medical insurance
- Enhanced parental leave
About the Company
- The Ark is a force for good in lending, with almost 30 years of history.
- Recognised as a great place to work, ranked 9th in the UK’s Best Workplaces™ list in 2026.
- Capital One is building a leading information-based technology company.
- On a mission to help customers succeed by bringing ingenuity, simplicity, and humanity to banking.
- Measures efforts by customer success and advocacy.
Equal Opportunity
- We pride ourselves on hiring the best people, not the same people.
- Building diverse and inclusive teams is the right thing to do and the smart thing to do.
- We want to work with top talent: whoever you are, whatever you look like, wherever you come from.
- We know it’s about what you do, not just what you say.
- We make our recruitment process fair and accessible.
- We value diversity, inclusion and belonging at our core.
- We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
- This is our Culture of Belonging, and it rests at the heart of our business.
- Associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices.
- Capital One is committed to diversity in the workplace.
- If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com
- All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.